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Aon Hewitt's Communication Consulting

Communication

Aon Hewitt works across all areas of employee communication, from understanding and segmenting your audience, to optimizing the total rewards mix and developing communication strategies designed to change employee behaviour and improve organizational performance.

Smart Behaviours. Great Results!

It's simple: Aon Hewitt knows how to drive the smart behaviours that deliver great results for our clients and their people. We deliver business results for our clients—cost savings, regulatory compliance, improved participation in benefit plans and better on-the-job performance. And we achieve better outcomes for employees and their families—by helping them make informed decisions about their benefits, providing tools to help make the most of the money spent on benefits and enabling their success at work and in retirement.

Our communication consultants are uniquely qualified to design effective strategies for any HR need, from recruitment to retirement. We are also positioned to help HR organizations drive successful consumer-oriented health care, retirement and compliance program success.

We Deliver Results through Action

  • We define and create the desired behavioural impacts of HR actions and change (measured by improved engagement, better business results, improved customer service, reduced costs)
  • We encourage employees, retirees and their families to engage in active health care management (leading to better utilization, healthier employees and lower costs)
  • We enable employees to take action to build retirement income (resulting in greater income replacement, better plan and investment utilization, improved participation)
  • We make the connection between employees' day-to-day performance and their total rewards (enabling a performance-driven culture, better business results, a more engaged workforce)
  • We help organizations work through mergers, acquisitions and divestitures (allowing for better continuity and continued productivity)

Core Capabilities

Our core capabilities include the following types of communication:

  • Benefits and open enrollment
  • Retirement planning
  • Compensation
  • Employment branding
  • Organizational change communication
  • Market research
  • Consumer-driven health care
  • Performance management

Each year, we are recognized by our peers  with more than 100 professional communication awards for quality, innovation, and for the business results we have helped our clients achieve.

Total Rewards Statements: Personalized Communication

Your organization makes a significant investment in your employees’ compensation, benefits and work/life opportunities. The return on that investment is compromised when employees and executives or recruits don’t know about or understand the true value of these rewards.

We believe that total rewards communication should be strategic, personalized and intelligence-based information that is linked to business goals and strategies. We help clients:

  • Shift from a tactical to a strategic mind set, approaching total rewards as a marketing opportunity, rather than a technical HR communication
  • Identify critical success factors, and prioritize and measure key business outcomes using an approach that is consistent with organizational culture and that will guide employees to clear, distinct conclusions
  • Use focused communication that creates a call to action with targeted messages, and employs a proven methodology that ensures accurate and timely delivery
  • Comply with legislative events using personalized messaging that gets attention

When working with us, our clients typically realize these results:

  • 95 percent have a greater understanding of the value of their benefits
  • 92 percent said the benefits statement is important or the most important communication they receive
  • 78 percent are more likely to stay with the organization after seeing the value of the compensation and benefits program
  • 86 percent are more likely to recommend their employer as a good place to work

Areas of Expertise

Included among our communication professionals are specialists in:

  • Communication strategy, planning and complex project management
  • Behavioural science and research
  • Focus groups, surveys and employee perception research
  • Change and transition management
  • Content development, writing and editing
  • Compliance communication
  • Creative development and design across all media
  • Production, materials management, fulfillment and vendor management
  • Internet, email and social media communication strategy and execution
  • Personalized communication
  • Training and meeting facilitation (virtual and face-to-face)

Tools

  • Enrollment Wizard
  • Health Care Hub
  • High Impact Email
  • People Like Me™
  • Retirement Choice Modeler

Services

  • Retirement Plan Participation and Education
  • Annual Enrollment Communication
  • Audience Segmentation
  • Corporate Transaction Communication
  • Employee Engagement
  • Healthy Results Communication
  • Personalized Guidance
  • Portal Optimization
  • Retirement Plan Changes Implementation
  • Total Rewards Optimization

For more information about Aon Hewitt’s communication strategy services, please expand the “request more info” form and let us know how we can help you.

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