Absence Management

We offer fully integrated solutions that help companies from all types of business, reduce employee absences and improve productivity. We provide comprehensive Leave of Absence (LOA), Short-Term Disability (STD) and Long-Term Disability (LTD) claim and case management support, by operating as an extension of our clients’ Human Resources and Occupational Health teams. Our solutions continuum includes risk management, analytics and claim and leave administration, and recovery facilitation.  Our brand of customer service is achieved through a consultative approach intended to foster a partner relationship, and is provided in both official languages, English and French.

To do this, we combine best-in-class competencies in patient advocacy, disability and leave management, data, technology and analytics, reporting and effective return-to-work programs that provide measurable, positive outcomes.  Early intervention strategies are key to our success, along with the experience of our skilled disability case managers and recovery facilitators, who team together in promoting an employee's timely and healthy return to work, while balancing the needs of the manager, the employee and the organization.  Our unique approach results in absence reductions between 10 and 25 percent.

Absenteeism has a significant impact on total costs. While most recent cost management efforts have focused entirely on health care benefits, studies show that managing absence may actually be more effective in the long term. Aon Hewitt’s Absence Management Solutions help you improve your financial and operational performance by minimizing the costs, impact on productivity and risk associated with all forms of health-related absence. Our approach goes well beyond simply tracing absence after the fact. We help you understand why and where absence occurs and offer solutions that best address the underlying causes.

Our comprehensive absence management approach includes:

• Proactive customer service from trained advocates who focus on your needs and those of your employees. 
• Multidisciplinary trained subject matter experts, including registered nurses, board certified physicians,  disability and leaves claims specialists, vocational rehabilitation counsellors, behavioural health specialists, occupational therapists, ergonomists, HR return-to-work specialists
• Best-in-practice intervention options and complex claims management
• Highly effective return-to-work solutions, quarterbacked by disability management professionals with an HR and employee relations background, skilled at handling cases of varying complexity, while focusing on the abilities of the employee, and implementing accommodation solutions where required
• Web-based technology that integrates data, analytics, case management and communications
• Metrics reporting to effectively measure trends and the associated costs of employee absences in the workplace