Human Capital Consulting Services

Regardless of size, geography, or industry, every organization makes significant investments in its talent. Success requires visionary leaders, exceptional talent at all levels, and the right strategies to keep that talent current, motivated, and focused. Aon Consulting’s Human Capital Consulting practice drives organizational success through the leadership of talent and mitigation of human capital risk.

We offer forward-looking solutions to help our clients:

Identify and develop the leadership talent needed for success in today’s business climate
Attract, select, and manage the right talent
Improve organizational effectiveness and strategically lead human capital
Engage, reward and retain talent
Grow and retain their customer base
Transform their organization, leaders, and talent in line with organizational strategy
Create messaging to drive employee behaviors

Leadership Assessment and Development

Identifying and developing leadership talent is one of the most critical business needs in the modern workplace. Aon’s award-winning solutions have helped organizations of all sizes - including some of the world’s largest - identify and grow their next generation of leaders.

Using competency-based leadership assessment and development programs - including web-based leadership simulations, executive coaching, feedback-intense development workshops, and ongoing action learning - we help clients increase leadership retention and improve leadership effectiveness.

Talent Strategy, Acquisition, and Management

Securing, retaining, and maximizing top talent is the result of a thoughtfully designed talent strategy - one that ensures the right talent is attracted, acquired, engaged, rewarded, and retained.

Aon Consulting helps clients anticipate talent needs with workforce planning solutions that align HR with an organization’s overall business strategy. We also help clients attract, process and acquire the right talent for each organization’s current business needs.

Organizational Change

In every business environment, organizations need strategies and structured plans to manage change, minimize risk, and guide organizational initiatives. Aon Human Capital Consulting assists organizations in transforming themselves and building the internal capability to respond to market changes. We look at each engagement holistically, from the core of an organization (talent) to the external factors that create the business environment in which the organization lives.

We improve efficiency, productivity, and workforce commitment. We also help clients achieve Mergers &Acquisition goals, reduce re-engineering costs, and improve customer satisfaction.

Call Center Solutions

Because it is seven times more costly to attract a new customer than to retain an existing one, businesses are more competitive when they hold on to their customer base. It takes genuine service excellence to generate brand loyalty and prevent customer attrition. Organizations that excel at delivering great service create a competitive advantage.

Our call center performance experts provide specialized services geared toward transforming your service culture and improving customer service. Our solutions improve customer loyalty and satisfaction.

Communication Consulting

Aon Consulting uses a proven communication process to drive behaviors among employees that lead to organization success.

Our communication strategies; total rewards solutions; and personalized communications, including Benefacts®, help clients:

Enable employees to become actively involved in health care buying decisions, saving for and investing in the future
Attract and retain top talent in support of the organization’s long-term needs
Build engagement among an increasingly diverse employee population