Datamonitor, the global business analyst, conducted an online survey of more than 800 HR Outsourcing (HRO) customers globally in late 2010, focused on measuring customer satisfaction with outsourced services, including benefits administration.
The results show Aon Hewitt as the number one HRO provider in 10 of 11 categories, including the top ranking in overall customer satisfaction for HRO and benefits administration. In fact, Aon Hewitt earned a customer satisfaction rating nearly 20 percent higher than the next benefits administration provider.
The Datamonitor report included firms offering benefits administration, recruitment and staffing, performance management, records management, payroll, and training and development services. To view a complete list of the survey rankings, see the PDF linked to below.