Consulting

Aon Inpoint Claims Monitor®

Revolutionizing the traditional claims audit, Aon Inpoint ClaimsMonitor® is an easy-to-use web-based solution to assess and continuously manage the quality of claims handling relative to best practices. Aon Inpoint’s systematic methodology and approach provides front line and executive management with the tools and resources needed to drive continuous, measurable improvement in claim handling behaviors, and claim outcomes.

Aon Inpoint Claims Monitor® transforms the claims audit process with an automated platform that is significantly more effective in improving claims quality and outcomes. Insurers can use Aon Inpoint Claims Monitor® to improve claims handling either as part a claims diagnostic or as a stand-alone platform for claims quality management.

Aon Inpoint Claims Monitor

Aon Inpoint Claims Monitor® provides the following features to allow insurers to improve claims quality:

  • Improve Loss Ratio — drive measurable reduction in claims leakage and improve overall loss ratio by at least two points.
  • Gain Insights through Industry-leading Analytics – set of standard and customizable reports allow insurers to determine the root cause of file handling deficiencies so that initiatives can be put in place to improve clams handling.
  • Enhance Claims Quality — enhance your claims handling quality and service leveraging industry best practices.
  • Improve Adjuster Performance — drive continuous improvement in adjuster performance and the application of claims handling best practices.
  • Implement Industry Best Practices – we have developed questionnaires for all major lines of business and focus areas (litigation, management, subrogation, vendor management, etc.) that allow client to quickly implement our solution throughout the organization.