Driving between 4%-5% in leakage reduction through behavior changes in core claims phases

Client Situation
Large P&C carrier with ~$2B in GWP in the U.S. Grown through expansion in new states with recent adverse impact to loss ratio in select casualty lines. Engaged Inpoint as a strategic partner to identify and execute on opportunities to improve financial results.

Aon Inpoint???s Solution

• Aon Inpoint conducted a claims diagnostic of selected lines and identified over $23M in savings, a 1-2 point improvement
• Implemented Inpoint ClaimsMonitor?? solution to measure and improve claims leakage and handling quality
• Jointly launched initiatives to optimize loss containment through enhanced litigation management, quality and performance management, subrogation redesign and DRS management

Aon Inpoint Delivers Distinctive Client Value

• Client has implemented first phase of initiatives and on track to drive a 10X return-on-investment
• Claims leakage reduction of 4-5% through behavioral changes in core claim phases
• Continuous improvement to adjuster performance by increasing objectivity, accuracy and measurement of claims quality i.e., Inpoint CPI??? (Claims Performance Index)
• Carrier is now looking to extend initiative to property lines