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Case Studies

Claims Loss Improvement Program (CLIP) Implementation with Large US Property and Casualty Carrier

Driving between 4%-5% in leakage reduction through behavior changes in core claims phases

Client Situation
Large P&C carrier with ~$2B in GWP in the U.S. Grown through expansion in new states with recent adverse impact to loss ratio in select casualty lines. Engaged Inpoint as a strategic partner to identify and execute on opportunities to improve financial results.

Aon Inpoint’s Solution

  • Aon Inpoint conducted a claims diagnostic of selected lines and identified over $23M in savings, a 1-2 point improvement
  • Implemented Inpoint ClaimsMonitor® solution to measure and improve claims leakage and handling quality
  • Jointly launched initiatives to optimize loss containment through enhanced litigation management, quality and performance management, subrogation redesign and DRS management

Aon Inpoint Delivers Distinctive Client Value

  • Client has implemented first phase of initiatives and on track to drive a 10X return-on-investment
  • Claims leakage reduction of 4-5% through behavioral changes in core claim phases
  • Continuous improvement to adjuster performance by increasing objectivity, accuracy and measurement of claims quality i.e., Inpoint CPI™ (Claims Performance Index)
  • Carrier is now looking to extend initiative to property lines