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Case Studies

Claims Transformation Project with Top Canadian Insurer

Achieved $10m in benefits in the first 9 months of implementation

Client Situation
Top 5 personal and commercial carrier in Canada which acquired another carrier and left it as a stand-alone operation with untapped synergies across two Claims organizations. Aon Inpoint was engaged to develop a single claims strategy and drive bottom line operational improvement.

Aon Inpoint’s Solution

  • Aon Inpoint conducted a comprehensive assessment across both organizations
  • Identified over $48.5M in opportunities
  • Designed an integrated target operating model and organization structure to transform and bring together the two separate claims organizations
  • Developed a comprehensive business case and transformation roadmap

Aon Inpoint Delivers Distinctive Client Value

  • CEO approved the recommended target operating model, business case, and multi-year transformation roadmap
  • Client is underway with transformation effort with support from Inpoint and has already achieve $10m in benefits in the first 9 months
  • Client has implemented Inpoint ClaimsMonitor® to drive continuous quality improvements