Roadblock: Low priority

HR and Finance are often seen internally as cost centers, rather than sources of innovation.

Solution:

As technology merges with HR and finance, new horizons open up to deliver better services and greater business value. The transition to the cloud can provide the ability to achieve industry leading benchmarks (e.g., FTE: HR FTE), and the ability for these functions to be viewed as strategic contributors to the business.

Roadblock: Lack of integration

Legacy systems are often disconnected, do not provide real-time analytics, are difficult to use—and even more difficult and costly to upgrade.

Solution:

With Workday you’re always on the most recent version and guided by the latest best practices and experience. And the Workday user-experience remains seamless, because all data between Workday modules is truly unified, providing you with real-time data whenever you need it.

Roadblock: Relying on the cloud

Upper management can be wary of relying on cloud services for essential business functions.

Solution:

When it comes to HR and finance systems, trust is essential. Workday regularly passes rigorous third-party compliance audits of its security, confidentiality, availability, and privacy controls, and has achieved ISO 27018 and 27001 certifications and the TRUSTe Cloud Privacy certification.

Roadblock: Lack of planning

Lack of preparation when transforming systems and processes often leads to waste, rework, and delays.

Solution:

Companies experience 35% less re-work during deployments when design and business case are considered up front. Resources like Aon Hewitt’s deployment readiness assessment workshop prepares global functional and business leaders to better understand how to fully advantage this transformation opportunity.

Roadblock: Poor view of future state

Setting up security roles and process approval chains without thinking through how you want to operate in a future transformed state will cause rework.

Solution:

Aon Hewitt’s Workday configuration and process point of view is based on over 70 years of HR experience and working with Workday for over six years. Our solution offers our clients a base configuration with security roles and process approvals that are optimized for efficient and compliant operations.

Roadblock: Unique needs

Keeping current customizations for unique business situations can lead to ineffectiveness, frustration, and waste.

Solution:

To ensure you take advantage of the transformation opportunity moving to the cloud can bring, Aon Hewitt will begin with a deep understanding of your company, and challenge the status quo of any current customizations. Our Workday design services are scalable and comprehensive, with high-level strategy, assessment, design, and change management options for clients of many sizes and complexity levels.

Roadblock: Seeing transformation only as technology

The current focus on all things cloud makes it easy to forget that results also come from the transformation of operating and delivery models.

Solution:

Aon Hewitt provides resources and experience to drive a future-minded transformation. We can help you make sure you're set up to reach your ROI and long term goals by providing functional consulting for the non-tenant related aspects of your transformation.

Roadblock: Low adoption rates

Low employee adoption rates for new HR and Finance systems lowers the ROI of any implementation.

Solution:

Workday embodies social computing philosophies and Web 2.0 technologies, taking the most successful approaches from consumer websites and applying them to enterprise software. Aon Hewitt also leverages a wealth of change management and consumer experience knowledge to anticipate—and address—employee and management concerns, improving end-user adoption and satisfaction.

Roadblock: Low accessibility

29% of today’s global workforce are anywhere, anytime information workers.* Yet, traditional HR and financial systems were designed to be accessed from relatively few locations.

Solution:

With cloud-based Workday, any user can access relevant information from anywhere. Any device with a web browser and internet connection can access real-time data and customized reports to gain personalized insight. And Aon Hewitt’s UPoint® HR portal integrates all systems and content with a mobile-enabled, single sign on experience

Roadblock: Staying ahead of the curve

Staying ahead of cloud based releases and updates, along with compliance regulations and market pressures, requires a future-focused mindset.

Solution:

Aon's Application Management Services has flexible buying options to help organizations stay ahead of the curve and ensure they are making the most of the cloud. Spike your bench with experienced resources for special projects, or engage support to assist with consuming routine updates for predictable service and fees.

Roadblock: Time for priorities

Recurring tasks and processes often overwhelm schedules, making it difficult to focus on strategic and long-term goals.

Solution:

Aon Hewitt is often invited to play a role in ongoing operations and support for clients that want full risk transference and predictable fees. Aon Hewitt commits to service levels for functions such as payroll accuracy. And our full range of application management services and payroll outsourcing are scalable, with predictable, outcome-based fee structures.

Roadblock: Unreliable analytics

Being unable to trust the integrity of your data makes it difficult to gain a competitive advantage and grow, even with a unified system for data analytics.

Solution:

Workday’s unified platform approach eliminates the need for separate application and data integration infrastructure between applications, allowing real-time insights. With Aon Hewitt managing your data integrity, you can be assured that the data and personalized analytics you’re basing your critical business decisions on are accurate.

Watch our case study

What to look for in your Workday partner

01

Does your partner have a broad spectrum of services available—from advisory and change management to deployment and operational support—to meet your needs?

02

Can your partner incorporate lessons learned from their experience supporting end-users, processes and the Workday application into your deployment?

03

Can your partner meet you where you are from a geography perspective in order to provide the deployment and ongoing support you need?

90%

of Fortune 1000 companies plan to replace their HR software in the next 4 years

61%

of CEOs believe their HR solutions are barely adequate or falling behind

Workday has the highest customer satisfaction of any major enterprise software vendor—over 97%

A unique Finance perspective
Workday Financial Management is built on an adaptive, global foundation that is seamlessly unified with the Workday suite of enterprise cloud applications. While legacy systems require consolidation tools like Hyperion, Workday makes it easy to consolidate global financial reporting and gain visibility right down to the transactional level. With unique functionality for different industry verticals, Workday supports global organizations with multinational financial reporting requirements.

A unique HR perspective
Workday Human Capital Management unifies all your people-related data and processes. Intuitive, self-service features help your company organize, staff, and pay a global workforce. One simple, easy-to-use system can handle everything from benefits, talent management, recruiting, payroll, time tracking, planning, and more. Workday enterprise applications are simple, intuitive, easy to maintain, and built for the cloud-computing and mobile revolutions.

Agile organizations grow revenue 7% faster and generate 30% higher profits than non-agile corporations

POSITION FOR GROWTH

Why Workday

Workday is the fastest growing SaaS provider for HR and Finance. Its extensive collection of enterprise applications are fully integrated, simple and intuitive to use, and are built for the cloud-computing and mobile revolutions. Together, they allow you to easily collect and use data for smarter, fact-based decision-making.

Experience

A single version of Workday exists across all customers. With every customer on the same version of Workday, every customer's input and every investment moves the product forward for the good of everyone else.

Personalization

Workday’s flexible configuration approach allows customers to define and manage their own business processes, reporting, integrations, and organization structures, making it easy to respond to change faster than ever.

Results

Workday has the highest customer satisfaction rating of any major enterprise application vendor.

Reliability

Workday has delivered 99.9% uptime over the past two years, and even minimizes planned outages.

Real-time

Workday's data is updated live, with no batch processing. As transactions are approved, data and analytics are available in real time on any web-enabled device.

Savings

Workday’s unified structure eliminates the need for separate application and data integration infrastructure between applications, allowing business users to respond to change faster than ever. This greatly reduces the cost and effort for updates and upgrades.

Cloud

With Workday, you’re always on the most recent version. And as new versions are rolled out there are a myriad of tools available to assist with seamless integration and adoption. All new capabilities also come turned off, so you can adopt them on your own timeline.

Roadblock: Low priority

HR and Finance are often seen internally as cost centers, rather than sources of innovation.

Roadblock: Lack of integration

Legacy systems are often disconnected, do not provide real-time analytics, are difficult to use—and even more difficult and costly to upgrade.

Roadblock: Relying on the cloud

Upper management can be wary of relying on cloud services for essential business functions.

Solution:

As technology merges with HR and Finance, new horizons open up to deliver better services and greater business value. The transition to the cloud can provide the ability to achieve industry leading benchmarks (e.g., FTE: HR FTE), and the ability for these functions to be viewed as strategic contributors to the business.

Solution:

With Workday you’re always on the most recent version and guided by the latest best practices and experience. And the Workday user-experience remains seamless, because all data between Workday modules is truly unified, providing you with real-time data whenever you need it.

Solution:

When it comes to HR and Finance systems, trust is essential. Workday regularly passes rigorous third-party compliance audits of its security, confidentiality, availability, and privacy controls, and has achieved ISO 27018 and 27001 certifications and the TRUSTe Cloud Privacy certification.

Chart your course

DEPLOYMENT

A successful deployment is critical to achieving your current and future goals. Aon Hewitt has the experience to guide you on your journey with Workday HCM, Payroll, and Financial Management deployment solutions tailored to your goals.

Deploy Workday with a partner that also runs it themselves, and for over 120 other outsourced clients, supporting over 1M workers using Workday. Our experienced point-of-view gives you a road-map to accelerate confident decisions during a critical time in your transformation.

Aon chose Workday to modernize its HR and Finance functions.
Aon started its journey with 2 legacy ERP systems, 385 interfaces, and 100 local HR systems, as well as 2 separate and independent HR operating models across 109 countries. Now Aon is embarking on the next step in their journey by deploying Workday Financial Management and embracing Workday's Talent and Performance capabilities.

Chart your course

Deployment

Locations

Supporting over 1,000,000 workers on Workday

North America

Toronto, Canada
Lincolnshire, Illinois
Charlotte, North Carolina
Pleasanton, California
The Woodlands, Texas
Atlanta, Georgia
Miami, Florida

Europe

Krakow, Poland
Warsaw, Poland
London, United Kingdom
Galway, Ireland
Paris, France
Amsterdam, Netherlands
Copenhagen, Denmark
Helsinki, Finland
Stockholm, Sweden

Asia/ Pacific

Shanghai, China
Mumbai, India
Delhi, India
Gurgaon, India

230+

Workday related projects in 150+ countries

730+

Colleagues exclusively focused on Workday across the globe

23

Languages spoken by Workday experts

A unique Finance perspective
As you rethink the way you address your financial processes, you need an experienced partner for deployment within your environment. Aon Hewitt was the first partner to deploy Workday HCM, Payroll, and Financials concurrently.

When companies choose Aon Hewitt for their Workday Financials or HCM deployment, they have access to a full range of operational and testing tools focused on future-state success. They also gain access to the experienced team deploying Financials internally for Aon—one of Workday's largest cross-platform customers—to help them realize the full reporting potential of Workday's object oriented accounting model.

A unique HR perspective
Deploy your critical human capital business processes for compliance, low-effort transactions, and efficiency. With one of the most experienced integration teams in the Workday ecosystem, Aon Hewitt has built and deployed more than 3,000 integrations and can support even the most complex needs.

We start by understanding your core business processes, as applied within your industry, and then work together to define the project scope and configure your Workday solution to enable your company’s strategy.

Future goals
90%+ of Aon Hewitt clients are so satisfied with our services that they continue to seek our support post-deployment.

your guide to

Deployment

01

Cloud Advisory Services

Strategic process consulting sets the course to optimize your return and achieve your business goals. We offer strategic consulting services related to:

  • Cloud system fit gap
  • Target operating model design
  • Deployment readiness guidance
02

Tenant Deployment

Our experienced Workday consultants provide configuration, data conversion, and integration development for the following Workday solutions:

  • HCM
    • - Payroll—US, UK, Canada
    • - Time tracking
    • - Recruiting
    • - Analytics
  • Financial Management (Includes: suppliers, customers, banking & settlement)
    • - Procurement
    • - Expenses
    • - Grants management
    • - Projects
    • - Project billing
    • - Inventory
03

Change Management

Planning for change significantly increases user-adoption and positively impacts employee engagement. The time to start planning for how you'll manage change and communication is now. Flexible options include:

  • Stakeholder identification
  • Change impact analysis
  • Communications and training

"Aon Hewitt know the business of HR and applies that knowledge first then adds in how to accomplish the task at hand in Workday… they enable you by arming you with the knowledge of how Workday does things."

—Scott Schwartz, Director HRIS and HCM Solutions, World Fuel Services Corporation

Roadblock: Lack of planning

Lack of preparation when transforming systems and processes often leads to waste, rework, and delays.

Roadblock: Poor view of future state

Setting up security roles and process approval chains without thinking through how you want to operate in a future transformed state will cause rework.

Roadblock: Unique needs

Keeping current customizations for unique business situations can lead to ineffectiveness, frustration, and waste.

Solution:

Companies experience 35% less re-work during deployments when design and business case are considered up front. Resources like Aon Hewitt’s deployment readiness assessment workshop prepares global functional and business leaders to better understand how to fully advantage this transformation opportunity.

Solution:

Aon Hewitt’s Workday configuration and process point of view is based on over 70 years of HR experience and working with Workday for over six years. Our solution offers our clients a base configuration with security roles and process approvals that are optimized for efficient and compliant operations.

Solution:

To ensure you take advantage of the transformation opportunity moving to the cloud can bring, Aon Hewitt will begin with a deep understanding of your company, and challenge the status quo of any current customizations. Our Workday design services are scalable and comprehensive, with high-level strategy, assessment, design, and change management options for clients of many sizes and complexity levels.

overcome obstacles

enablement

Reduce your risk and enable a successful Workday journey for your people, processes, and technology. Aon Hewitt has the expertise to help you thrive with transformed business processes and access to skills to supplement your team during this critical time.

"Aon Hewitt know the business of HR and applies that knowledge first then adds in how to accomplish the task at hand in Workday… they enable you by arming you with the knowledge of how Workday does things."

—Scott Schwartz, Director HRIS and HCM Solutions, World Fuel Services Corporation

Overcome obstacles

Enablement

See the difference Aon can make

Without UPoint®

  • Multiple interfaces
  • Desktop only
  • Generic
  • Rigid

Confusion

of employees can't find the information they need within their company's information systems

With UPoint®

  • Unified, easy-to-navigate
  • Cross-platform & mobile ready
  • Personalized, with custom alerts
  • Flexible for your needs

relief

of employees can't find the information they need after implementing UPoint®


Financial System Satisfaction

improves with a move to the cloud

Legacy

Modern

Sources: Deloitte, The Overwhelmed Employee: Simplify the work environment, 2014. Aon internal survey, 2015

A unique Finance perspective
With the ability to shift staffng effort to what matters, accelerate year end processes and engage their workforce, organizations moving Finance to the cloud have a competitive advantage over others.

Aon Hewitt can help you with that move at whatever level your company needs, from deploying your tenant to helping you augment your testing team with experienced Workday Financial product consultants. We have a team dedicated to Workday Financial Management with experience back to very early versions and have built our experience as the platform evolves.

A unique HR perspective
The Aon Hewitt Cloud Solutions team infuses 70+ years of HR and people-process experience into every aspect of every client solution. Whether you need help preparing for a successful go-live with operating procedure development, operational defectiveness assessment and coaching, or need a leading HR portal for an integrated, consumer-grade experience, Aon Hewitt is ready. We use our expert global perspective on HR matters to meet you where you are on your journey and give you the help you need. Tap into the power of our unique HR-driven approach.

With help from Aon Hewitt, one global technology company was able to get their transition to BAU operations approved 6 weeks after go-live. Regional client contacts also confirmed a reduction in their direct workload with the Aon Hewitt HR Services + Workday model.

your guide to

Enablement

01

System Testing Services

Success during readiness and stabilization is dependent on your team’s ability to manage business as usual while ensuring the future environment is ready. System testing enablement services include:

  • Functional test scripts
  • Automated testing tools
  • Staff augmentation
02

Stabilization Services

A successful go-live takes strategic planning and readiness assurance for end-user business processes, as well as operational and support processes. Our experienced guides can help with:

  • Complimentary operational effectiveness assessments
  • Operating procedure development
  • Process administration coaching
03

End User Content and Experience

An HR portal is a critical component of your new delivery model. Our UPoint® portal provides:

  • Personalized end-user experience
  • Content management
  • Seamless system integrations

One Aon Hewitt global technology partner saw go-live occur on schedule and with:
• 92% first call resolution
• 92% of calls answered in 30 seconds

Roadblock: Seeing transformation only as technology

The current focus on all things cloud makes it easy to forget that results also come from the transformation of operating and delivery models.

Roadblock: Low adoption rates

Low employee adoption rates for new HR and Finance systems lowers the ROI of any implementation.

Roadblock: Low accessibility

29% of today’s global workforce are anywhere, anytime information workers.* Yet, traditional HR and financial systems were designed to be accessed from relatively few locations.

Solution:

Aon Hewitt provides resources and experience to drive a future-minded transformation. We can help you make sure you're set up to reach your ROI and long term goals by providing functional consulting for the non-tenant related aspects of your transformation.

Solution:

Workday embodies social computing philosophies and Web 2.0 technologies, taking the most successful approaches from consumer websites and applying them to enterprise software. Aon Hewitt also leverages a wealth of change management and consumer experience knowledge to anticipate—and address—employee and management concerns, improving end-user adoption and satisfaction.

Solution:

With cloud-based Workday, any user can access relevant information from anywhere. Any device with a web browser and internet connection can access real-time data and customized reports to gain personalized insight. And Aon Hewitt’s UPoint® HR portal integrates all systems and content with a mobile-enabled, single sign on experience

reach your goals

support

Gain the support your team, your end-users, and the Workday application need for ongoing success. Aon Hewitt has the insight to transform data into action and transfer risk so you can stay focused.

Workday + Aon Hewitt drove impressive HR results
Within 12 months, Aon increased overall efficiency, went from 358 to 157 integrations with a 99.98% success rate, provided 99% payroll accuracy, and improved 75 business processes.

reach your goals

Support

Gain the support your team, your end-users, and the Workday application need for ongoing success. Aon Hewitt has the insight to transform data into action.

>10,000

Workday Application Management Services tickets managed annually

Aon commits to a

99.5%

or higher payroll accuracy Service Level Agreement (SLA) with every client

Aon employs over

10%

of the global certified Workday resource community

Financial management experience back to the

earliest

versions

Process

15M

payroll transactions annually

730

colleagues exclusively focused on Workday

Source: Michael Corbett, The Outsourcing Revolution

A unique Finance perspective
As advances in technology drive employers to rethink the way they handle critical financial systems, moving to the cloud increases your ability to spend your time where it matters most—on competitive intelligence, process improvement, systems and controls, and budget and planning.

Aon Hewitt can manage your Workday tenant ongoing with Application Management Services so you can focus on advancing your business. We’ll take care of releases and updates, and get you the custom reports you need to gain insights and analytics to manage your revenue and spend.

A unique HR perspective
With Aon Hewitt guiding your Workday journey, you’ll have access to a full suite of powerful HR solutions and over 70 years of HR experience. HR, Time, and Payroll are integrated into the Workday cloud and can be supported by an experienced Aon Hewitt Workday Payroll administration team—whenever and however you need. In addition, our customer service support provides employees and managers with a channel of choice support model to get them the help they need when, where, and how they need it.

90% of companies said outsourcing is an important part of their growth strategy.

your guide to

Support

01

Managed Services

Aon Hewitt’s managed services empower you to focus on the strategic goals of your enterprise and can be basic or robust depending on your needs. Options include:

  • Data corrections and mass loads
  • Payroll Administration options on Workday for the U.S., U.K., and Canada
  • Compensation, Benefits, and Talent cycles
02

Workday Application Management

Short-term or ongoing AMS gives you access to experienced resources for continuous evolution, including:

  • Tenant and release management
  • Integration management
  • Functional configuration management
03

End-User Support

Providing key performance indicators with actionable operational insights, our end-user support services increase adoption and positively impact engagement:

  • Multi-lingual voice and web-chat
  • Customer Relationship Management (CRM) and Knowledge Base
  • Inquiry and issue resolution

"Workday and Aon Hewitt are allowing us to optimize our HR professionals, the managers and the technology itself."

—Beth Patrick, CHRO, Veritiv SVP Human Resources

Roadblock: Staying ahead of the curve

Staying ahead of cloud based releases and updates, along with compliance regulations and market pressures, requires a future-focused mindset.

Roadblock: Time for priorities

Recurring tasks and processes often overwhelm schedules, making it difficult to focus on strategic and long-term goals.

Roadblock: Unreliable analytics

Being unable to trust the integrity of your data makes it difficult to gain a competitive advantage and grow, even with a unified system for data analytics.

Solution:

Aon's Application Management Services has flexible buying options to help organizations stay ahead of the curve and ensure they are making the most of the cloud. Spike your bench with experienced resources for special projects, or engage support to assist with consuming routine updates for predictable service and fees.

Solution:

Aon Hewitt is often invited to play a role in ongoing operations and support for clients that want full risk transference and predictable fees. Aon Hewitt commits to service levels for functions such as payroll accuracy. And our full range of application management services and payroll outsourcing are scalable, with predictable, outcome-based fee structures.

Solution:

Workday’s unified platform approach eliminates the need for separate application and data integration infrastructure between applications, allowing real-time insights. With Aon Hewitt managing your data integrity, you can be assured that the data and personalized analytics you’re basing your critical business decisions on are accurate.

your experienced guide:

Executive Summary

You need a partner—one who can meet you at any point along the way, has real experience to know what’s ahead, and comes prepared with a range of solution options to help ensure your success. Our team is 100% trained, focused, and experienced in Workday and in harnessing the power of Human Capital and financial data, helping you reach your goals.

Download now
WHY
Workday + Aon Hewitt Aon Hewitt has the experience to guide you on your journey with a solution tailored to your goals. Aon Hewitt has the expertise to help you thrive with transformed business processes that go beyond the technology. Aon Hewitt has the insight to transform data into action and transfer risk so you can stay focused.
HR The Aon Hewitt proprietary HR portal, UPoint®, complements Workday’s architecture and purpose for a completely integrated solution. Aon Hewitt applies our 70 years of global HR and people-process experience to every Workday solution. HR, Time, and Payroll are integrated into the Workday cloud and can be supported by Aon Hewitt's experienced Workday Payroll Administration team.
Finance Aon Hewitt was the first partner to deploy Workday HCM, Payroll, and Financials concurrently, building on our existing Workday experience. Aon Hewitt has a team dedicated to Workday Financial Management with experience back to the earliest product releases. Aon Hewitt has the right experience to empower your global financial system, with the most Financial Management product leads in the ecosystem.
HOW
Process Advisory Services Stabilization Services Managed HR Services
People Change Management HR Portal End-User Services
Technology System Build System Testing Services Application Management Services

Save a PDF version of this guide

Download the guide

Register for the 2016 Global Employee Trends Report

See the trends

Find out how Aon + Workday can help you

Contact us