The product recall and contamination insurance market continued to expand and develop. Coverage is becoming more common place with an increasing number of companies purchasing polices to supplement their risk management programs. New carriers provided additional capacity and policy wording continue to develop around new exposures and case law. Several high profile events influenced the manner in which underwriters view and approach risks while regulators and the media continued to focus on issues of product safety.
Crisis Consulting Services
It is important to note the more rapidly you respond in an emergency and, in particular, the message being communicated to your customers, may influence the severity of the loss. In addition to risk transfer, restaurant contamination policies provide 24/7 access to crisis consultants who are available to assist you in managing the incident. Consultant fees and expenses are covered under the policy without the application of a deductible. These consultants are comprised of food safety and crisis communication specialists that work independently from the insurance company.
Aon Re-Call Crisis Center
This exclusive service is offered to Aon Crisis Management clients at no additional cost. Regardless of who your carrier or the retained consultant is, you can count on the Aon Re-Call Crisis center specialists to successfully navigate you through the crisis. The Aon team will ensure the proper reporting of your claim and will maintain ongoing record management of the event to ensure proper documentation to support your claim.
Global Solutions Through A Local Network
Aon Crisis Management is part of Aon Risk Solutions and specializes in the placement and servicing of Product Recall and Product Contamination programs. Going beyond traditional risk transfer solutions, Aon’s global network of product contamination and recall specialists have the industry expertise and market intelligence to structure and create customized insurance programs for all types of restaurant stakeholders.
Please do not wait until you have an actual crisis to reach out to Aon’s Crisis Management brokerage team to structure a program that addresses your particular risks and concerns. Being proactive is essential.