The enormous amount of sensitive customer data held by the retail industry lures hackers and poses cyber security risk. As retailers collect more and more customer info from digital marketing and loyalty programs, the amount of data is rapidly increasing. While Europay, Mastercard and Visa (EMV) chips and anti-fraud programs have helped, the challenge remains for retailers to secure the potential entry points for hackers, from point-of-sale (POS) systems to mobile devices and interconnected networks.
A national cosmetics company learned that not all cyber security firms bring the same level of investigatory experience. When a reporter informed the company of its compromised POS system, they called in a competing cyber security firm. Two weeks passed, and nothing was uncovered. Unconvinced, the organization’s general counsel called us in to take a second look.
In a breach response, every minute is critical. Within 48 hours onsite, our team of forensic investigators confirmed that the POS environment was compromised and, in 72 hours, we accurately assessed the magnitude of the breach. Once the breach had been identified, the retailer called in the required payment card industry forensic investigator (PFI). However, our team was able to dive much deeper and identify the true cause of the breach.
- Verified a POS compromise, that a competitor failed to detect, within 48 hours onsite
- Contained and identified the true cause of the breach, going well beyond the findings of the PFI
- Retained as client’s proactive cyber security advisor following the success of our investigation
Looking to safeguard your organization? Find out how our cyber security solutions can help you.