Emergency

If you have been impacted by severe weather, please monitor this page for relevant updates, and important information.

We recommend that people follow their local or regional Civil Defence and their instructions.

You can be assured that Aon is here to support, and that our clients safety and wellbeing is a priority.

If you’re experiencing vulnerability and would like to contact your local Aon broker, please do so. You can find contact information for your local branch here.

Claims Process

Claim Process

If you need to make a claim, here’s a step by step guide on what will happen.

• Step 1: Contact us | Contact your Aon broker or call 0800 266 276 to arrange a conversation with a broker from your local Aon branch.
• Step 2: We will log your claim. Your claim will be registered, and a dedicated Claims Specialist will be assigned to manage the process with you.
• Step 3: We will manage your claim with the insurer. The Claims Specialist will liaise with your insurer, advise you on the next steps and appoint an assessor if required.
• Step 4: The assessor/loss adjuster will then guide you on next steps.

For any type of loss, good claims documentation can pay dividends. Download Aon's Claim Preparation Checklist.

Large and Complex Claim

We can assist you in preparing large and complex claims, such as claims resulting in property damage and/or business interruption losses. Aon's team can help you to make sure that your claim is prepared accurately, utilising the full extent of your insurance coverage.

Hunter Premium Funding — Financial Hardship Process

If you pay your premium using Hunter Premium Funding (Hunter) and are experiencing financial difficulties following a severe weather event, Hunter have a financial hardship process.

Insurance Renewals

If your current policy is due for renewal and a severe event has impacted your ability to attend to the renewal documentation, please contact your local Aon branch or speak to your broker directly.

The Road to Recovery

Remember, the safety and wellbeing of you and your family, and your employees always comes first. Always ensure your home and work environment are safe and take care around all external structures, particularly brick walls, which may have become unstable. We suggest you also take steps to ensure your property is secure.

For insurance related questions and claim assistance, please contact your local Aon office or call us on 0800 266 276.

Claim Preparation Checklist

After a major loss occurs, the primary focus is to restore things to normal as soon as possible. However, a major loss triggers a series of activities and transactions that need to be documented. Key among them is your insurance claim. For any type of loss, good claims documentation can pay dividends. Download Aon's Claim Preparation Checklist.

Advice for Farmers on Irrigation, Pumps and Associated Equipment

Pumps, irrigators, pivots and associated equipment on farms sustain damage from natural disaster. Land movement, changes in artesian water levels and silt in water all have the potential to cause major damage to pumps, shafts and screens. Contact your local Aon broker or call us on 0800 266 276 for further advice and support.

Reopening Business

Many businesses must close their offices, plants, warehouses and other facilities as a result of a natural disaster. While the closure may have been for a number of different reasons there are some basic things to consider as you recover. Connect with our team for expert guidance on reopening your business with confidence. We're here to help you navigate every step of the process.

Advice on Unsafe Buildings

Unsafe buildings may be dangerous and may need to be demolished. You are advised to contact the local Council and follow the official process. In all cases, the property owner and/or contractor undertaking the work are strongly advised to contact the Council before commencing work. Carrying out work that does not fall within the emergency provisions may affect insurance coverage and the Council’s ability to authorise the work retrospectively. Aon recommends you follow the advice from the Council and that you contact your broker for advice on your insurance policy.

Tips for Coping After a Natural Disaster

It's normal to feel anxious about your safety, and that of your family and whānau, and it's normal to feel jumpy and scared. The Mental Health Foundation of New Zealand has great advice and resources for people affected by earthquakes and natural disasters. Visit their website for information on what to do in an emergency or crisis.