Building Business Resilience: Key Steps to Effectively Integrate Risk Management Across Your Organisation

Building Business Resilience: Key Steps to Effectively Integrate Risk Management Across Your Organisation
Aon Insights Series Asia

03 of 09

This insight is part 03 of 09 in this Collection.

November 13, 2024 5 mins

Building Business Resilience: Key Steps to Effectively Integrate Risk Management Across Your Organisation

Key Steps to Effectively Integrate Risk Management Across Your Organisation

As organisations grapple with a complex web of challenges and opportunities, it takes mature risk management to build resilience and unlock innovation.

In a volatile operating environment, giving risk a seat at the leadership table is more important than ever. From a business resilience and performance perspective, it is essential to invest in an effective and responsive risk management function that is embedded in both strategic planning and executive decision-making. We recently sat down with an industry leader to discuss some of the key steps companies can take to integrate risk management and how this approach can deliver an increase in resilience and business value.

Elevating the role of risk for a whole enterprise

While enhancing the risk governance, practice and culture across an entire enterprise may seem like a daunting goal for a business covering more than 100 million consumers in Japan, Dr Gerold Knight, Chief Risk Officer for Coca Cola Bottlers Japan Inc. (CCBJI) is doing just that. One of the key steps he says, is being embedded in the executive leadership team and having a seat at the table for conversations about strategy and growth.

“I call it having an ear at the table, rather than a seat,” he says. “I get to hear about the challenges and activities of CCBJI and understand where we need to balance risk with the potential to leverage an opportunity. Over time it becomes second nature for all our leaders to be alert to these risks and opportunities.”

Linking risk to growth and elevating its value in the eyes of leaders and the business as a whole is critical. “Traditionally, risk isn’t seen as a driver of growth and innovation,” says Dr Knight. “But leaders need to be ready to take risks and not be afraid of failure.”

An increase in cadence fosters a risk-smart business culture

As with any enterprise-wide initiative, executive level support is essential for making risk a priority across the business. But it takes a whole shift in culture and behaviour to bring about a step change in risk awareness and accountability.

For risk to support business resilience, organisations must engage people at every level to become risk ‘managers’ when making plans and decisions. This requires far more frequent conversations about risk and introducing risk at critical points in both business planning, education and business as usual. At CCBJI, Dr Knight has developed a framework to embed regular engagements with risk across the business – from deep dive risk sessions with business functions to quarterly briefings with the audit and supervisory committee.

“A risk register is a way to record risks, but dialogue is the way to manage them,” says Dr Knight. “We have conversations with each of the functions about their plans and activities. Rather than telling them what their risks are, we give them a risk management mindset by asking what’s keeping them awake at night for business planning and in their day-to-day operations. As a result, they start taking ownership of evaluating the risk in their decision-making.”

“It is important to have our people alert to risks, but it is inevitable that bias will come into play. This is why we’re running AI through our deep dive conversations to validate themes we’re identifying and using an external data overlay alongside this to check if we are capturing and acting on the relevant risks.”

Dr Gerold Knight
Chief Risk Officer, Coca Cola Bottlers Japan (CCBJI)

Building Business Resilience: Key Steps to Effectively Integrate Risk Management Across Your Organisation

A complete framework to protect the business bottom line

Business resilience comes from a risk management strategy that’s designed to optimise people and assets, in good times and bad. To enhance opportunities for profitable growth and protect an organisation from negative events requires a risk framework that offers proactive and reactive measures. “At CCBJI we have our business continuity, crisis response and emergency plans in place for when a crisis occurs, so we know we have the capability to respond,” says Dr Knight. “Then we have our risk transfer strategy to support us financially. It won’t stop an incident happening, but it helps us remain viable as a business when we have a significant event or loss.”

As a business operating in Japan, CCBJI had its major risk focus on earthquake insurance. When Dr Knight started working with Aon in 2020, he looked to change the mindset from ticking the earthquake protection box to a broader approach to business risks. “In Japan it’s common to have an internal broker and to stay within the domestic market for insurance cover” he says. “Working with a global broker enabled us to do two things: look for competitive pricing on our insurance and ensure we have the right policies for the right risks. They also helped us secure parametric insurance as part of our earthquake cover. Based on agreed earthquake levels recorded by from government readers around our locations, this can trigger a very quick payment which is much easier and more effective from a claims perspective.”

“When business resilience is done well in an organisation, it achieves two things. First, it’s an enabler of profitable growth and on the flip side, when things go wrong, it’s there to protect the business and help it remain viable.”

Dr Gerold Knight
Chief Risk Officer, Coca Cola Bottlers Japan Inc. (CCBJI)

General Disclaimer

This document is not intended to address any specific situation or to provide legal, regulatory, financial, or other advice. While care has been taken in the production of this document, Aon does not warrant, represent or guarantee the accuracy, adequacy, completeness or fitness for any purpose of the document or any part of it and can accept no liability for any loss incurred in any way by any person who may rely on it. Any recipient shall be responsible for the use to which it puts this document. This document has been compiled using information available to us up to its date of publication and is subject to any qualifications made in the document.

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