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At Aon we make every effort to provide you with the best products and highest level of customer service. However, we recognise that even in the best managed company things can go wrong.
If you have any complaint in respect to Aon, or are not satisfied with the service you have received from us, we want to hear about it so that we can investigate your concerns quickly and fairly.
Please contact your Aon Client Relationship Manager or your local Aon office by telephone, email or in writing. You will find the address and phone number of your local office on our website at www.aon.co.nz.
Your Aon Client Relationship Manager will endeavour to resolve the complaint in its initial stages as the first point of contact.
If your Aon Client Relationship Manager is not able to resolve your complaint, it will be referred to Aon’s Complaints Manager for an independent review in accordance with Aon’s internal complaint and dispute resolution procedures.
Alternatively, you can contact Aon’s Complaints Manager directly on 09 362 9000 or you can email details of your complaint to us in writing at email@example.com.
When your complaint is referred to Aon’s Complaints Manager directly, or by your Aon Client Relationship Manager, it will be independently reviewed in accordance with Aon’s internal complaint and dispute resolution procedures, as follows:
Aon is committed to:
(a) Providing an efficient, fair and accessible mechanism for the resolution of complaints;
(b) Increasing the level of client satisfaction by dealing with all complaints in an expedient and effective manner;
(c) Maintaining membership of and providing our clients with access to approved external dispute resolution schemes.