Refresh and Reboot: Reimagining the Future of HR
Outcomes that will Matter
Source: Aon Hewitt
is mission critical to businesses today. The "refresh
and reboot of HR' will deliver on the goal of futureproofing
the business on the backbone of delivering
a capability pipeline at all levels and for all skills.
Respondents are over 500+ CEOs across 10 countries in APAC
Source: Aon Hewitt Best Employers Study 2015
The 2015 Aon Best Employers Study in Asia identified
"Critical Skills Shortage" and "Inadequate Talent Pipeline"
as leading talent risks being viewed by CEOs. Digital skills
are probably the hottest example in today's context,
investments in enhancing the consumer experience
management on digital is a burning topic and so is the
play of the Internet of Everything. The foresight to view
these changes and new demand may be limited given the
pace of change; on the contrary, the engine for capability
generation and or sourcing are well within the grasp of
businesses and HR.
3. Deliver on experience and aspirations: We spoke of
today's employee as a consumer wanting a real, relevant
and a consistent employment experience. Organizations
have to begin by understanding the employee as a
customer, develop the offering, deliver the offering
successfully, define the brand promise and then start
amplifying it. This brand promise includes a higher
purpose, meaningful work, the opportunity for personal
aspirations actualization and learning, an appealing
organizational culture, a sense of purpose, and a prideinducing
set of workplace values. It is in this context
that the HR function should introspect on why they
exist! If the aim is to get to the head and hearts of
their employees, they need to treat them as customers.
The brand promise to the employees therefore needs
to be real, relevant and consistent across all employee
touch points.
LinkedIn was quick in realizing that "lifetime loyalty" is
a dream; employees have aspirations and will need to
experience the employment bond in the premise of that
aspiration while living the employment experience. This
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