Wednesday 6 May 2026
2:00 p.m. BST
Over recent years, pension schemes have placed far greater emphasis on the member experience — from enhanced retirement options such as BPO and PIE, to structured IFA support at key decision points. But as schemes think about how their long-term strategy impacts members, a key question emerges: How should you consider the member experience in the run up and beyond a potential future buyout?
At the same time, rapid advances in technology — especially AI — are transforming how people seek information and advice. A recent Financial Times survey found that 80% of working adults would consider using AI for pensions or investment support. While AI tools can be attractive to members due to being free and easily accessible at all times, however, they also introduce new risks that trustees and employers must understand and manage.
Join our webinar, Protecting the Member Experience in a Changing World, where we will share exclusive first insights from two 2026 research projects:
Insurer survey on member options and support (3rd edition):
How leading insurers are accommodating existing scheme options post-transaction, how these offerings are evolving, and what that means for your members’ experience in the run up to after eventual buyout.
AI vs IFA advice – what members are really getting:
Results from identical case comparisons between real members who received IFA advice and the guidance they would have received using AI tools. We’ll explore where the guidance differed, why it matters, and the practical steps schemes can take now to safeguard member outcomes in an AI-enabled future.
Register Here