Claims Consulting

Our claims professionals assist in the pre- and post-loss design and implementation of strategies that reduce the financial impact of events. Extending significantly beyond the traditional scope of broker claims support, Aon has developed a range of solutions that can contribute to casualty and property risk management programs.

Diagnostic Review

Our claims consultants perform a complete diagnostic review of your loss history and all current claims management programs, including carrier, third-party administrator and adjuster contracts and internal processes. This diagnostic helps us deliver a series of recommendations for improvements that target operational efficiencies and reductions in the ultimate cost of claims.

Innovative Solutions

Our solutions include our innovative Rapid Response model for property exposures, third-party administrator selection, claim reviews, claim audits, recovery and subrogration services, an accelerated claims closure model for U.S. casualty risks, a claims defensibility model for UK employer’s liability and a specialist approach to MCV-related ergonomic claims. Each project is managed by an experienced Aon claims consulting professional.

Sustainable Improvement

We achieve and communicate results in economic terms, presenting you with ongoing advice for further opportunities for sustainable improvements. We support your continuity and resilience goals and maximize the return on your insurance investment with effective claims advocacy. You will benefit from improved cash flow and reductions in collateral and claims administration costs.

Claims settlement

Aon has a skilled claims team, who support you and guide you through the handling of claims..

An analysis of the facts of the case forms the basis for the evaluation of insurance cover and liability. Our team at Aon assume the communication and negotiation with the insurer and advise you on how to proceed with regard to third parties such as claimants, sub-contractors and suppliers.

Your business interests are a core consideration in devising the strategy for dealing with third parties. The cost-benefit ratio in terms of your administrative expense, policy renewal and premium development remain our primary concern. Our goal is for the value thus added to enable you to keep a firm focus on your core business.

Aon offers advice on loss prevention, loss mitigation measures and claims process management as part of its claims and risk management services. On request, Aon compiles claims statistics, which are a valuable claim and risk management tool, and in doing so may deploy the Aon Risk Console as a supporting IT tool.

Aon’s international expertise based on a global network and locally based contacts enables it to take over major international insurance claims and settle them to your benefit.

Where needed, Aon can draw on the services of qualified experts such as loss adjusters or attorneys.