Privacy Policy

About your privacy

At Aon your privacy is, and always has been, very important to us. We are dedicated to providing you with superior service while protecting your privacy and safeguarding your personal information.

Our privacy standards outlined in this policy describe why we collect and use personal information, the types of information we collect, the consent we obtain, with whom we share personal information, your rights, and our security practices.

Who we are

Aon is a multinational financial services firm that sells a range of risk-mitigation products, including Commercial and Personal Risk, Investment, Wealth, Health and Reinsurance solutions. We also provide data and analytics services, strategy consulting, cyber security services, and investment banking advisory.

What is “personal information”

"Personal Information" is information about an identifiable individual. However, it generally does not include business contact information when used to contact a person in respect of their business role or function. Sometimes we will de-identify information in order to use and share that information for our business purposes in a way that does not identify you. For example, we may aggregate your personal information with other individuals to prepare claims and coverage statistics and to perform benchmarking.

Aon Entity Specific Information on Collection, Use, and Disclosure

Click links in table below, each explaining:

• Why we collect, use and disclose personal information
• What information we collect
• Consent to use personal information
• Sharing personal information with others

Keeping information accurate and your rights

It is important that your personal information is accurate and complete. Having accurate information about you enables us to give you the best possible service. You have the right to access, verify and amend the information we have about you. If you identify any personal information that is out-of-date, incorrect or incomplete, let us know and we will make the corrections promptly. To keep personal information up-to-date, please inform us of any changes, such as a change of address, telephone number or any other circumstances by contacting your local office representative.

You also have other rights under Canadian privacy legislation including:

• right to have to your personal information deleted from our systems if it is no longer reasonably required for business or legal purposes
• right to restrict processing through withdrawal of your consent to the collection, use and/or disclosure subject to legal or contractual restrictions
• right to have your personal information provided to you in a machine-readable format and transferred to another party upon your request

Please click here to view our Global Privacy Statement, which will tell you more on how we comply with the provisions of the General Data Protection Regulation (“GDPR”) for EU residents.

How we safeguard personal information

At Aon, we employ physical, electronic and procedural safeguards to protect our systems and all personal information under our control against unauthorized access and use. All safety and security measures are appropriate to the sensitivity level of the information collected.

Our service providers and agents are bound to maintain the confidentiality of your personal information and may not use the information for any unauthorized purpose.

Employees are governed by strict standards and policies to ensure that personal information is secure and treated with the utmost care and respect. For example, we have a data protection standard data that sets out the minimum privacy requirements that must be implemented, a data destruction standard and retention schedules that specify the periods of times for which data must be retained and subsequently destroyed, a policy to ensure that acceptable levels of physical security are maintained and that the responsibility for delivering appropriate security measures is clearly understood, as well as standards for data classification and encryption. Full details of our governance policies and practices can be obtained by contacting our Privacy Officer.

Online Privacy

Aon may collect user information from its websites (for example, via cookies which are alphanumeric identifiers transmitted from a website to a visitor's browser and IP address or web beacons that detect when you take actions on our websites). This information is used to enable us to provide you with a customized online experience and to find ways to improve our site and marketing communications. Although cookies are widely used, it may be possible to disable cookies via your browser settings. You may also opt-out of third-party cookies and beacons by visiting https://youradchoices.ca/en/tools/ and clicking on “Launch Webchoices Tool”. However, in so doing, some websites may not function properly or optimally.

Aon may send you commercial electronic messages to an email address or other electronic address that you have provided to us. We may ask for your express consent or we may rely on implied consent if you have made an inquiry, purchased a product or service from us, entered into a written agreement with us, or in other limited circumstances. If you do not wish to receive commercial electronic messages from us, you may withdraw your consent at any time using the unsubscribe link in the message or by contacting our Privacy Officer as indicated on the main page. Please note that you will still receive commercial electronic messages that we are required to send to you by law or for which consent is not required, such as confirmations of transactions or information about your account.

Aon websites may contain links to other third party sites that are not governed by this Privacy Policy. Although we endeavor to link only to sites with high privacy standards, our Privacy Policy will no longer apply once you leave this website. We are not responsible for privacy policies employed by other third parties or any foreign affiliates since they would be governed by privacy legislation applicable in their country of residence. We suggest, therefore, that you examine the privacy statements of those sites to learn how personal information may be collected, used and/or disclosed.

Please click here to view our Global Privacy Statement, which will tell you more on how we comply with the provisions of the General Data Protection Regulation (“GDPR”) for EU residents.

Contact information

Please contact our Privacy Officer to obtain further information about our policies and procedures or if you have any unresolved inquiries or concerns. You may also make a complaint to our Privacy Officer. We will respond to you promptly and do our utmost to resolve your concerns.

Our Privacy Officer can be contacted as follows:

Mail:
Aon
20 Bay Street, Toronto, Ontario M5J 2N9
Attention: Canada Privacy Officer or Quebec Privacy Officer

Email: [email protected]
Fax: 416.868.5887
Attention: Privacy Officer

While Aon makes every effort to secure all communications within our control and on our premises, you should be aware that no method of delivery is absolutely secure and any communication of personal information may be accidentally or deliberately intercepted by third parties.