COVID-19 Response Site

Aon’s Infectious Disease Response Task Force has established this resource site to support organizations in mounting effective infectious disease (pandemic) response, and in planning for impacts that may confront businesses, their employees, and the communities in which businesses operate and employees reside. This resource site is designed to present practical solutions that are actionable, timely and relevant to client needs and contains content that outlines the impacts that might be expected as an infectious disease event evolves while also helping to connect Aon global subject matter experts with clients to shape decision-making.

While one can’t predict an event, organizations can prepare for the impact. Nowhere is this so clearly illustrated as in Aon’s 2019 Global Risk Management Survey, where respondents rated Business Interruption as #4 risk, Supply Chain Failure at #20, Employee Absenteeism at #32 and Pandemic Risks/Health Crises as #60. Leaders from Aon’s Infectious Disease Response Task Force will monitor and address business impacts that may result from COVID-19 coronavirus and continue to offer insights and advisory services. We encourage you to access this site for insight and services that can help mitigate the risk, drive operational resiliency and support duty of care for employees.

COVID-19 Resources

Understanding COVID-19 Coronavirus
Accelerate and customize pandemic response plans by using pandemic flu as baseline for understanding differences

Response and Planning Perspectives
Business Continuity, Supply Chain and Loss Control

Checklists and thought leadership materials that support decision-making throughout the lifecycle of an infectious disease event.

We anticipate that an infectious disease event will evolve differently in various geographies and that plans may vary by region, industry and scope of organization.

Employee Health, Benefits & Duty of Care

As employers develop emergency plans to support their business and workforce in response to the COVID-19 pandemic, considerations include providing pay for periods of time off associated with illness, quarantine and/or a declared public health emergency. Here you will find insights to help people leaders navigate the types of leaves available and how best to respond.


Organizations, and their employees, consume information across a wide range of outlets (e.g., media, vendors) and channels (e.g., social media). It’s important that organizations have a dedicated communications plan in place – for both internal and external stakeholders – to ensure communications are aligned to policy and objective, while mitigating the spread of misinformation.

As directly related to health impacts of infectious disease outbreaks, we encourage organizations to seek guidance from health agencies, including the Centers for Disease Control (CDC) and the World Health Organization (WHO)

Planning Ahead - Aon Thought Leadership

The scope and unique risks of an infectious disease event may challenge an organization’s ability to respond, casting doubt on existing continuity, crisis management, operational and duty-of-care plans. Aon encourages risk and operational leaders to explore and understand the various actions and responses they can implement to limit the impact on business operations and employees.

Insurance and Alternative Risk Perspectives
Coverage and Claims Considerations

Each organization’s risk and insurance programs are unique. We have developed (and will continue to develop) materials that help risk and insurance leaders to better understand the possible scope and impact of an infectious disease event. These materials discuss coverage and claims considerations, but please note the following caveats:
  • There may be country-specific differences in how policies and coverages respond.
  • Clients with existing programs that cover some infectious disease-related costs which may only include small sublimits, unless a parametric solution was purchased for the peril.
  • We strongly encourage clients to contact their Aon representative with any inquiries about coverage.

Reinsurance Perspectives

Visit Aon's dedicated response page for insurers to discover more on reinsurance protection, capital management and underwriting insights during this unprecedented time.

Industry-Specific Considerations and Impacts

Infectious diseases can have varying degrees of impact on organizations, based largely on the industry sector in which they operate. While Aon will provide industry-specific documents for consideration, we encourage clients to also work with internal stakeholders to seek guidance on how COVID-19 could impact specific human capital and operational aspects in their organization.

Region-Specific Insights

The global spread of the COVID-19 virus is being monitored by global and regional health agencies including the World Health Organization, the Centers for Disease Control, as well as other regional and local authorities. Aon will publish COVID-19-related insights, with regional differentiation and focus, as developed by our global thought leaders.

Aon is a trusted business advisor that helps organizations make more informed business decisions built on practical, actionable solutions developed by our specialized experts and enabled by our commitment data and analytics.

We encourage organizations to seek guidance from health agencies, including the Centers for Disease Control (CDC) and the World Health Organization (WHO), as well as local government entities for a comprehensive and timely view of the current situations as well as information about the nature and characteristics of the virus itself.

Disclaimer: This information has been provided as an informational resource for Aon clients and business partners. It is intended to provide general guidance on potential exposures, and is not intended to provide medical advice or address medical concerns or specific risk circumstances. Due to the dynamic nature of infectious diseases, Aon cannot be held liable for the guidance provided. We strongly encourage visitors to seek additional safety, medical and epidemiologic information from credible sources such as the Centers for Disease Control and Prevention and World Health Organization. As regards insurance coverage questions, whether coverage applies or a policy will respond to any risk or circumstance is subject to the specific terms and conditions of the policies and contracts at issue and underwriter determinations.

Contact Us

If you have questions about COVID-19, please contact us.

Coronavirus Webinars

North American
COVID-19: An Enterprise View for Protecting People and Operations
(12 March – Access Replay)

View Archived Webinars

External Coronavirus Insights

COVID-19 Response Toolkit

Access the COVID-19 Planning & Response Toolkit