United Kingdom

Journey plans – getting the member experience right

Journey plans – getting the member experience right

During this webinar, Aon member options and risk settlement specialists are joined by Mairi Dearden from The Pensions Ombudsman and Law Debenture’s Robert Thomas.

The panel of experts discuss the huge array of support mechanisms that are being put in place for pension scheme members, and how this support should be managed alongside the schemes funding journey plan.

Key discussion points include:

  • Actions being taken to support member decision making in the near term
  • Long-term destinations being targeted by schemes over the next 5-10 years
  • How options and support available to members may change after buyout
  • How the member experience can be carefully managed throughout this journey

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Reviewing an appointed IFA