Operational review
At Aon we can help you assess your pension scheme operations and advise you on areas that could give rise to operational efficiencies, based on our experience across a breadth of clients of all sizes, including trustees clients and in-house pensions teams. We do so using a number of different methods, designed to address your specific concerns.
Having a governance structure that is fit for purpose, works for your pensions team and allows those involved to do their job as efficiently as possible, without gaps or overlaps, will give you the assurance that your governance structure is appropriate. This helps ensure the smooth running of your pension arrangement, saving unnecessary oversight time and therefore costs.
Trustees and corporate pensions teams have more and more on their agendas, with many competing demands on their time. It is not uncommon for trustees to be presented with 200 page meeting packs, often within a week of a meeting, which they are expected to digest in full and make informed decisions on.
Our traditional governance reviews include one of more of the following:-
- completion of our Governance Viewpoints questionnaire, designed with the help of Behave London (behavioural scientists) to remove biases from the questions, and ensuring that focus is on desired future state, rather than anchoring in present state
- interviewing individuals on the trustees and pensions support team to seek views on areas for improvement
- observations of meetings, including commentary on the volume and effectiveness of the papers presented to support the trustees and those involved in the pension arrangements to make effective decisions
- a review of the trustees' or corporates' governance manual, policies and processes used to support the running of the pensions scheme
- a review of the structure of the board, sub-committees and pensions team, the terms of reference of each and the reporting between each party.
What our clients say about us
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Where do I find out more?
If you wish to speak to someone about our scheme secretariat or pensions management services, or are looking for some support for a project or to cover a period of absence, please contact one of the Governance Team below, or your usual Aon contact.
Susan Hoare – Partner
0117 900 4441
[email protected]
Susan leads Aon's specialist governance team and is responsible for ensuring Aon's latest thinking on governance and trustee effectiveness remains market leading. Her work includes development of the managing meetings framework including consideration of the behavioural biases that impact on group decision-making, and the development of tools to help overcome these. She is currently sitting on one of the Pensions Regulator's industry panels on Diversity and Inclusion.
Caroline Smith – Senior Consultant
t +44 (0) 113 291 5058 | m: 0776 847 0452
[email protected]
Caroline has over 20 years' experience in the industry and joined Aon in 1997. Caroline is Scheme Secretary for a number of companies including the Group Administrator appointment for 3 Groups of the Electricity Supply Pension Scheme. She has specialist expertise in trustee secretarial and governance projects backed by a wealth of pension experience as well as project management skills. She is also a people manager using her knowledge and experience to develop the junior members of the team into our future client managers.
Andy Nichols - Consultant
t +44 (0)121 253 3158
[email protected]
To learn more, or to speak to one of our experts, call 0800 279 5588 or email [email protected]
Aon Solutions UK Limited is authorised and regulated by the Financial Conduct Authority.