| What is personal information? |
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Personal information is generally considered to be information or opinion that allows others to identify you. This includes your name, gender, contact details, as well as your health and financial information. |
| Why do we collect your personal information? |
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We will generally collect personal information that is reasonably necessary to offer and administer our services and products, and those offered by the global Aon Group of companies.
Our services and products include insurance broking and claims management, risk management consulting, other forms of insurance services (including underwriting of insurance products and reinsurance), employee benefits, premium financing, superannuation, analytics, financial planning and investment advisory services.
We may also collect personal information to be able to develop and identify products and services that may interest you, to conduct market or customer satisfaction research or to develop, establish and administer alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services.
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| What type of information can we collect from you? |
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The type of information we collect will depend on which of the companies in the Aon Group you do business with and the type of product or service you request. Generally, we collect information such as your name, contact details, date of birth, gender, financial and employment details and benefit coverage.
For some of our products and services, we may also need to collect sensitive information about you. This may include information about your criminal convictions or heath information in relation to life, heath, professional liability and workers compensation insurance, employee benefit programs, membership of professional or trade associations and sexual preferences. We will generally only collect and hold such sensitive information where reasonably necessary to perform our engagement and with your consent. |
| What can happen if you don’t provide us with your information, or provide us with information that is incomplete or inaccurate? |
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If you do not provide the information we request, we or those involved with the provision of the service or product may not be able to provide the appropriate type or level of service or product. |
How do we collect this information?
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Unless impracticable or unreasonable to do so, we will collect information directly from you. This may occur, for instance, when you contact us by telephone, email, online or letter in order to complete a product or service application, or any other kind of administrative form. Our emails may contain automatic features that collect personal information.
If we are permitted by law to do so, we may collect information about you from Third Parties. We may collect this information from other companies within the Aon Group, third parties such as our affiliates, Authorised Representatives, or other third parties such as Administrators, employers, insurance companies, insurance brokers or agents, credit organisations, motor vehicle and driver licensing authorities, financial institutions, medical professionals, third parties who may be arranging insurance cover for a group that you are a part of, law enforcement, dispute resolution, statutory and regulatory bodies, marketing lists and industry databases, publicly available sources, other government bodies, etc.
Upon your request, we will take reasonable steps to let you know how we have sourced your personal information, unless it is obvious from the circumstances that you would know or would reasonably expect us to have the information (such as where we are dealing with your advisers). |
Are there any other ways Aon can collect your personal information?
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Aon may also collect information by online means when you:
Aon or its affiliates may collect information during your visit to an Aon Website through the use of cookie technology. A cookie is a piece of information in a small text file that is stored in your internet browser or elsewhere on your hard drive.
By using an Aon Website and associated microsites, you agree to the processing of your personal information as explained in this Privacy Statement, including placing cookies on your device as described in the Cookie Notice.
We collect personal information from Aon Websites to fulfil your request for products and services and to improve your online experience. Notwithstanding the provisions in our Cookie Notice, we also make use of Cookies to serve advertisements based on past visits to our websites.
Aon Websites may contain links to other sites which are outside our control and are not covered by this Statement. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy statement. We encourage you to read the privacy statements on other websites you visit. Aon is not responsible for the content or privacy practices of linked sites or any use of those sites.
You may apply for employment with the Aon Group through our websites. Any information submitted for the purposes of applying for employment with the Aon Group will be collected, disclosed and held in accordance with this Statement.
We may ask you for some or all of the following types of information when you register for events, request services, manage accounts, access various content and features or directly visit our websites:
- contact information, such as name, e-mail address, postal address, phone number and mobile number;
- user name, password, password reminder questions and password answers;
- communication preferences, such as which newsletters you would like to receive;
- search queries;
- contact information about others when you refer a friend to a particular site or service (note: this information is used solely to facilitate requested communications); and
- information posted in community discussions and other interactive online features.
This information will be used to administer your attendance at the event, to make you aware of other events that we believe you may be interested in, and to provide your contact details to members of the Aon Group or event sponsors in relation to products or services discussed at the event. If you do not want to be contacted about other events or about the products or services discussed at the event, please select the marketing opt-out option.
- Engage with Aon through Social Media
You can engage with us through social media websites or through features such as plug-ins or applications on Aon Websites that integrate with social media sites. You may also choose to link your account with us to third party social media sites.
When you link your account or engage with us on or through third party social media sites, plug-ins, or applications, you may allow us and our affiliates to have ongoing access to certain information from your social media account (e.g., name, e-mail address, photo, gender, birthday, the posts or the 'likes' you make).
If you post information when you interact with our websites through social media sites, plug-ins or other applications, depending on your privacy settings, this information may become public on the Internet. You can control what information you share through privacy settings available on some social media sites. For more information about how you can customise your privacy settings and how third party social media sites handle your personally identifiable information, please refer to their privacy help guides, privacy statements and terms of use.
- Access our Websites through Mobile Devices
If you access our websites on your mobile telephone or mobile device, we may also collect your unique device identifier and mobile device IP address, as well as information about your device's operating system, mobile carrier and your location information.
When you provide us your mobile device phone number as your contact phone number, you consent to the use of your mobile device phone number for the purposes identified in this Statement. If you choose to receive notifications from us on your mobile device (e.g. text notifications), you also consent to the use of your mobile phone number for that purpose. |
| How do we notify you and obtain your consent? |
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In most cases, we will obtain your consent to the purposes for which we intend to collect, use and disclose your personal information either at the time you engage us to provide you with a product or service, or as soon as practicable.
Otherwise, unless we hear from you by one of the means set out in this Privacy Statement, by visiting an Aon Website or using any of our products or services, or otherwise by providing us with your information, you agree to your information being managed in accordance with this Privacy Statement.
You may modify or withdraw your consent at any time by contacting the privacy officer (privacyofficer@aon.com) or your Aon Group Representative. If you do not give us consent or subsequently modify or withdraw your consent, we may not be able to provide you with the products or services you want.
If you provide us with information about other individuals (such as employees, dependents etc.) you must obtain their consent for us to use their information in accordance with our Privacy Statement prior to your disclosure to us or otherwise let us know if this is not the case. |
| Modifying your consent and opting-out of marketing |
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You may modify or withdraw your consent, or opt-out of receiving direct marketing at any time by contacting the Privacy Officer (privacyofficer@aon.com) or your Aon Group Representative.
If you receive electronic communications, such as an e-newsletter, you may unsubscribe at any time by following the instructions included in the communication
If you previously chose to receive push notifications on your mobile device, you may manage your preferences either through your device or the application settings. Alternatively, you may uninstall the application by using the uninstall process available on your mobile device.
To prevent the use of cookies and the associated advertising, you need to adjust the settings on your browser to refuse all cookies. Our Cookie Notice contains guidance on how to disable cookies on many browser types. |
| How do we deal with unsolicited information? |
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Where we receive information that we have not requested (“unsolicited information”), we will determine whether that information is reasonably necessary for our functions or activities. If it is, we will handle the information in the same way that we handle information we have requested. If not, we will take steps to destroy or de-identify the information. |