CareFree Travel AssistanceTM brought to you by the Aon Travel Practice: Worldwide Emergency Assistance 24/7
Not a care in the world… when you have a 24/7 global network to assist you on your travels.
Aon is proud to provide Carefree Travel AssistanceTM benefits and services through many of our travel protection plans, which can help provide peace of mind and support in times of need while travelling. While the terms of every plan vary, some examples of benefits and services that may be available are as follows:
Assistance Services listed in this section are not insurance benefits. Costs and expenses associated with the services provided by CareFree Travel AssistanceTM are your responsibility, unless stated otherwise.
CareFree Travel AssistanceTM
- Inoculation information
- Travel information including visa/passport requirements
- Lost passport/travel documents assistance
- Embassy or Consulate Referral
- Currency exchange rates
- Worldwide public holiday information
- Lost baggage search; stolen luggage replacement assistance
- Emergency cash transfer assistance
- Emergency telephone interpretation assistance
- Urgent message relay to family, friends, or business associates
- Legal referrals/bail bond assistance
- Rental Vehicle Return
- ATM locator
- Up-to-the-minute information on local medical advisories, epidemics, required immunizations and available preventive measures
- Emergency return travel arrangements
- Claims Assistance Services
Medical & Emergency Assistance
- Physician/hospital/dental/vision referrals
- Eyeglasses and corrective lens replacement assistance
- Emergency prescription replacement
- In-patient and out-patient medical case management
- Arrangement of doctor appointments
- Arrangement of hospital admission
- Medical Monitoring
- Guarantee of medical expenses incurred during hospitalization
- Review of Medical Expenses
- Collection of Claims Documents
Emergency Transportation Services
The services in this section are insurance benefits. Costs and expenses for these are covered as defined in your insurance] policy. CareFree Travel AssistanceTM coordinates the assistance services and facilitates payment on behalf of the Aon Affinity.
- Emergency medical evacuation transportation assistance
- Repatriation of mortal remains
- Arrangement of visitors to the bedside of a hospitalized insured
To File a Claim
For fastest and easiest service with questions and filing a claim, please visit AonTravelClaim.com
For Emergency Assistance ONLY
CareFree Travel AssistanceTM can be accessed by calling 877-303-5909 or, from outside the US or Canada, call collect: 516-342-4594.
When planning your next trip, be sure to read all of the terms of your specific travel protection plan carefully and look for Aon's CareFree Travel Assistance as a key component to help protect your next trip!
Note that the problems of distance, information, and communications make it impossible for Aon Affinity, the travel supplier, or CareFree Travel AssistanceTM to assume any responsibility for the availability, quality, use, or results of any emergency service. In all cases, you are still responsible for obtaining, using, and paying for your own required services of all types. © 2019 Aon Affinity. All Rights Reserved.