The retail and consumer goods industry faces a constant stream of disruption and innovation—creating new risks and opportunities alike. From cyber threats to digital transformation to rising competition from new market entrants to supply chain disruption and talent struggles, failure to adapt and innovate is not an option.
In particular, the competition for talent across all business areas is fierce. Organizations are hard-pressed to find enough cyber experts, digital leaders, drivers, in-store staff, skilled support and warehouse workers, among many others, to ensure goods reach consumers with a high degree of satisfaction. The race is on to design and implement cutting edge workforce practices and models.
Similarly, it’s time to rethink risk management practices and move beyond traditional focus areas like cost containment and responding to localized business interruptions. Organizations are now looking to invest in strategies that address systemic challenges like climate change and broader environmental, social and governance (ESG) issues.
At Aon, our teams have deep experience across all segments of the retail and consumer goods industry, and we partner with clients to implement effective claims, safety and risk management process, build healthy and engaged workforces, minimize the total cost risk, and find cost-effective risk financing options.
Retail and consumer goods organizations are operating in an unpredictable environment where macroeconomic volatility is now the baseline, not the exception. Rising costs, tariff uncertainty, supply chain disruption and evolving consumer expectations are putting sustained pressure on already thin margins. At the same time, customers are demanding greater value, convenience, personalization and transparency, while digital-native competitors continue to reshape the market. In this environment, organizations must rethink how they approach risk. By connecting risk and people strategies, leaders can protect operations, unlock capital and position the business for sustainable growth.
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As casualty volatility increases and financial scrutiny intensifies, risk leaders must do more than structure insurance programs. They must quantify and communicate how limits, retentions and program design align with enterprise risk tolerance and capital strategy.
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Retailers in North America are navigating intense competition, shifting consumer demands and rising costs. Add to that a wave of evolving risks — from cyber to litigation — and the pressure mounts. These six insights can help retailers rethink their risk strategy.
Article 11 mins
Spanish energy multinational, Iberdrola – a leader in grids, storage and clean energy – talks with Aon about its efforts to adapt and respond to climate impacts through its shift towards renewables and building a workforce for the future.
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With more brands looking to reposition themselves in the fashion and luxury industry and secure their future, a robust workforce resilience strategy will be key.
Article 7 mins
Aon’s 2022–2023 Global Wellbeing Survey explores what employers around the world are doing to support the needs of today’s workforce.
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The impact of climate change on businesses, insurers, and communities can provide insight on how to mitigate the risks associated with extreme weather events.
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Middle-market businesses — companies with $10 million to $1 billion in annual revenue — play a vital role in driving global economic growth.
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