International insurance group sought comprehensive reinsurance, financial accounting and reporting capabilities from a trusted partner.

Client Situation
The client had offices in the U.S., U.K. and Switzerland and managed each location separately. Each location had unique business and financial platforms, including seven legacy insurance/reinsurance systems, and four general ledger platforms. Because of the lack of interface between systems and general ledger platforms, transactions were billed and recorded manually. The client sought a business process outsource (BPO) relationship that offered the flexibility to accommodate growth through acquisitions while managing and controlling administrative costs.

Aon Inpoint???s Solution

• Assigned dedicated knowledge transfer project manager and developed detailed plans to meet deadlines
• Conducted multiple on-site interviews with key client personnel to document processes and procedures; BPO staff shadowed client staff and then formed the ongoing service team that trained additional staff
• BPO required initial staff of thirty
• Aon Inpoint hired key employees from the client to maintain institutional knowledge and service standards

Aon Inpoint Delivers Distinctive Client Value

• Met the four-month ???go live??? deadline, assuming responsibility for insurance and reinsurance technical accounting, treasury and cash management and financial reporting
• Met statutory reporting requirements and deadlines for all three geographies
• Reduced ongoing client administration costs by 30 percent while meeting client service standards