Public Sector

Industry Overview

Public Sector

Digitisation Brings Service Delivery Improvements and New Risks

Public sector organisations continue to embrace new technologies to deliver citizen services and improve governance and public administration. These advancements generate incredible efficiencies and enhance user experiences, but also expose new risks and workforce needs.

For example, inconsistent data controls, immature cyber practices and rising geopolitical risk mean the threat of cyber attacks and data breaches are on the rise. At the same time, due to ongoing reliance on traditional human resources policies and slower career progression, organisations often struggle to attract much-needed technical talent into public service.

As the pace of change accelerates, public sector organisations must adopt new risk and people management strategies to keep up. Resiliency, in all its forms, will be key to these efforts. From establishing stronger disaster recovery protocols to protect physical assets to implementing novel health, benefit and rewards offerings, the public sector has opportunities to boost operational and workforce resilience.

At Aon, our teams have deep experience across all segments of the public sector, and we partner with clients to identify, quantify and manage their risk exposures, design and implement sustainable benefits and retirement programmes, and improve overall employee health and wellbeing.

2026 Climate and Catastrophe Insight

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2026 Climate and Catastrophe Insight

Climate change is intensifying global natural disasters. How can organisations build resilience and anticipate trends to stay relevant while protecting people and property?

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