Claims
When you need a broker most, we’ll be there to help get things back to normal.
As your insurance broker, Aon is your advocate when you need to make a claim—whether it’s for your personal insurance (such as home or auto) or your business insurance (including commercial property, liability, professional liability, cyber, directors & officers’ liability, and more). We understand how important it is for you, your family, or your business to recover quickly, and we will support you every step of the way. You can count on us for clear answers to your questions and expert advice to help you make informed decisions.
Should you make a claim or not?
Give us a call and let’s talk. We provide unbiased advice and straightforward guidance to help you decide the best course of action—whether your situation involves personal or commercial insurance. The final decision is always yours. Once we receive your claim—personal or commercial—we make it a priority to expedite the process and keep things as simple as possible.
Our claim specialists are trained to handle a wide range of incidents, from personal home and auto claims to commercial claims involving property damage, business interruption, equipment breakdown, liability, professional liability, cyber events, directors & officers’ liability, theft, vandalism, and more. We’ll be there every step of the way, so you can get back to what matters most.
Make an insurance claim 24/7
When calling in your claim, please have as much information available as possible, such as your policy number, details of the incident, and any supporting documents (like a police or fire report, if applicable). The more information you provide, the sooner we can begin to help.
Personal Insurance
For personal insurance, you can submit claims for vehicle repairs (such as windshield or window damage, accident, fire, theft, water damage, animal collision, environmental incidents, or vandalism) and for home or property repairs (including theft, vandalism, water or weather-related damage, fire, or sewer back-up).
Call 1.800.448.2539
Business Insurance
For commercial insurance, you may need to make a claim for property damage, business interruption, equipment breakdown, general liability, professional liability, cyber incidents, directors & officers’ liability, theft, vandalism, or other covered events affecting your business operations. If you need to report a commercial claim, your dedicated Account Executive is available to guide you during regular business hours. After hours, please call our claims support line for immediate assistance.
Call 1.888.331.3365
Programs
As an insured, you may need to make a claim for professional liability, errors & omissions, general liability, property damage, business interruption, or other covered events impacting your group, association, franchise, or member organization. If you need to report a claim under your program, our dedicated Aon Affinity team is available to guide you through the process during regular business hours. After hours, please refer to your policy documents for emergency claims contact information or call our claims support line for immediate assistance.
Call 1.877.766.3093
No matter what type of claim you need to make—personal or commercial—our claims specialists will guide you through the process, simplify each step, and always act as your advocate. The claim process begins when something unexpected happens, whether it’s to your home, vehicle, or business. Every claim is unique, depending on your coverage and circumstances.
Remember, assistance is available 24/7.
Claims contact information may vary depending on your policy insurer. Please refer to your insurance documentation for the correct claims contact number or call the appropriate number above to speak with your Aon broker.