
Podcast 23 mins
Better Being Series: Understanding Burnout in the WorkplaceUK insurance market conditions softened across an increasing number of classes through the back end of 2024 and into Q1 2025. That trend has continued and even accelerated in certain areas with pricing reducing from minus 11-20 percent. Insurance capacity is ample, and there is more flexibility in underwriting. Limits have increased, while deductibles have remained flat, and coverage is broader across more lines as insurers look to differentiate themselves in a highly competitive environment. As a buyer-friendly, moderate insurance market, there is an opportunity for insureds to look at their overall approach in terms of risk strategy, assess the robustness of their strategy and explore opportunities such as increasing limits on their programmes or expanding cover so it is broader and bespoke to evolving needs.
Despite the competitive nature of the market, however, there's broader uncertainty and volatility globally, both from specific macroeconomic challenges such as trade tariffs and the wider geopolitical challenges. Insurance buyers should be mindful that these external factors could impact the insurance industry in the coming months.
In the construction ‘all-risks’ market (property-based cover, not liability), rates are generally trending downwards by as much as minus 20 percent for traditional four-walls construction, with ample capacity from existing carriers as well as from new markets. For complex engineering projects, however, pricing is flat and underwriters are being more prudent than they would be for traditional construction risks.
Simple Four Walls Construction | Complex Engineering Projects | |
---|---|---|
Overall | Soft | Flat |
Pricing | -11 to -20% | Flat |
Capacity | Ample | Ample |
Underwriting | Flexible | Prudent |
Limits | Increased | Increased |
Deductables | Flat | Flat |
Coverages | Broader | Stable |
The new capacity coming into the market will be available for complex risks which could provide more competitive conditions for those risks. But risk management continues to be a key element for insurer consideration and certain areas must be well covered, such as having a water risk management process in place to get the right level of coverage needed. The advice for renewal continues to be to engage early and have those relationships with key partner insurers. Where there have been major claims or a series of similar losses, ensure it can be shown that lessons have been learned and working practices improved to make sure similar incidents can't happen again.
A general softening to the professional indemnity (PI) market has continued in 2025 with rates falling from minus 5-15 percent for major multinationals and from minus 10-20 percent for corporate/mid-market, driven by increased insurer competition. With the increase in available capacity, insurers are offering larger shares of risks and being far more competitive to win new business. For insureds, these favourable market conditions have led to enhanced terms with an expanding breadth of coverage and fewer exclusions.
Risk Managed / Major Multinational | Corporate / Mid-Market | |
---|---|---|
Overall | Soft | Soft |
Pricing | -5 to -15% | -10 to -20% |
Capacity | Abundant | Abundant |
Underwriting | Flexible | Flexible |
Limits | Increased | Increased |
Deductables | Flat | Decreased |
Coverages | Stable | Broader |
Throughout 2025, the PI market in London especially is likely to remain highly competitive, with insurers aggressively chasing business. But while this will be the overall trend, rates are still profession dependent and certain professions are still seeing challenges. Some professions, for example, are continuing to be heavily loss making for insurers and these are only seeing flat rates or at least smaller rate decreases. All insurers are looking to see proactive risk management from their insureds, so it's important to be able to demonstrate and articulate that risk management procedures in place are sufficient. Meetings with existing and any potential new markets can be a great way to get that across.
Motor fleet rates continued to rise in Q1; however, at a slower pace than seen earlier in the year. Claims inflation continues to be the major challenge with rising costs in vehicle repairs, parts and labour costs. There are however signs that claims inflation is starting to moderate; this view is balanced with the wider geopolitical issues that may continue to impact supply chains.
Risk Managed / Major Multinational | Corporate / Mid-Market | |
---|---|---|
Overall | Moderate | Moderate |
Pricing | +2.5 to +7.5% | +2.5 to +7.5% |
Capacity | Ample | Ample |
Underwriting | Prudent | Prudent |
Limits | Flat | Flat |
Deductables | Flat | Flat |
Coverages | Stable | Stable |
Increased competition is likely to continue into the next quarter. Well risk managed fleets and those that haven’t been to market in recent years may benefit from better renewal outcomes, with expiring rates and savings still achievable for certain cases, whilst poor performing fleets and those in challenging sectors may continue to see more challenging conditions. Insurers are showing signs of widening their appetites and quoting risks and certain trades that were previously declined. A successful renewal continues to depend on the quality of risk management information and how risk management is used to influence and reduce claims frequency, together with a sufficient lead in time to allow adequate analysis of the claims and subsequent negotiation.
Soft market conditions in liability have continued with rate decreases of between minus 11-20 percent on average for risk managed/major multinationals and between minus 11-25 percent for corporate and mid-market sized businesses. Insurers are aggressively looking for top-line growth which has resulted in those accounts achieving considerable rate reductions, with incumbent insurers willing to reduce rates to retain accounts. Offers of long-term agreements are now common and insurers are working hard to differentiate themselves, be it from a superior multinational offering or an enhanced service proposal. Insurer concern around US exposure remains, particularly around US auto.
Risk Managed / Major Multinational | Corporate / Mid-Market | |
---|---|---|
Overall | Soft | Soft |
Pricing | -11 to -20% | -11 to -25% |
Capacity | Ample | Abundant |
Underwriting | Flexible | Flexible |
Limits | Flat | Increased |
Deductables | Flat | Flat |
Coverages | Stable | Stable |
For the rest of 2025 and into 2026, the soft market environment is likely to remain the same, with insurers focused on meeting their targets, partnered with a widening of risk appetite. Insureds planning for renewal should engage early. It’s key that businesses respond to all insurer questions as, despite the soft market, insurers still need to ensure that their underwriting guidelines and treaty requirements have been met; timely and comprehensive response to queries allows this.
Soft conditions have continued in property with pricing down from between minus 11-20 percent and rates are heading towards pre-hard market conditions in some cases. The market has plenty of capacity which is not only leading to price reductions but also a slight broadening of coverage. Long-term agreements, cancel and rewrite options are common. Good market management is critical. Insureds should carefully consider best terms and conditions against long-term insurer partnerships.
Risk Managed / Major Multinational | Corporate / Mid-Market | |
---|---|---|
Overall | Soft | Soft |
Pricing | -11 to -20% | -11 to -20% |
Capacity | Abundant | Abundant |
Underwriting | Flexible | Flexible |
Limits | Increased | Increased |
Deductables | Flat | Flat |
Coverages | Broader | Broader |
There are lots of aggressive growth targets out there for insurers and quite possibly not enough business to satisfy all of them, which means the competitive environment is likely to continue through the second half of the year. Some unknowns relate to the global tariff landscape which could impact supply chains, indemnity periods, and insurer investment returns. For renewal, chasing down the lowest price with specific insurers might not necessarily support some of the longer-term objectives in place with key partners; it's about insureds trying to find that balance between the two and working to future proof their programme. As ever, early engagement with insurers and quality renewal submissions with updated values are a must.
What is driving these general trends across most insurance lines?
Insurers have reported some strong full year results over the last few months, which is underpinning many of the changes in market conditions seen, particularly around pricing and increased capacity.
Tracking insurers’ combined ratios over the last 10 years illustrates why the market is moving the way it is. From 2017 to 2020, there was less profitability in the insurance sector with a sustained period of natural catastrophe losses hitting the whole industry. After a spike in 2020, there has been a general trend downwards in combined ratios to the point where, in terms of the latest results just released, many key insurers have reported underwriting profit.
Emerging insurer growth plans will be likely to further increase competiton and supply across the market, providing insureds with additional opportunities at least in the short term.
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Our Better Being podcast series, hosted by Aon Chief Wellbeing Officer Rachel Fellowes, explores wellbeing strategies and resilience. This season we cover human sustainability, kindness in the workplace, how to measure wellbeing, managing grief and more.
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