Aon Artificial Intelligence Schedule

Privacy and Legal Policies

Aon Artificial Intelligence Schedule

This Aon Artificial Intelligence Schedule (“Schedule”) forms part of the agreement between Aon and the entity purchasing Aon’s services (“Client”) and any applicable statement of work (collectively the “Agreement”). To the extent that the provisions of this Schedule conflict with, or are inconsistent with, any provisions in the Agreement, this Schedule shall prevail.

1. Definitions

1.1 “Artificial Intelligence” or “AI” means a machine-based system or model that is designed to operate with varying levels of autonomy and that may exhibit adaptiveness after deployment, and that, for explicit and implicit objectives, infers, in a way that replicates or approximates human-like intelligence from the input it receives, how to generate outputs such as predictions, content, recommendations, or decisions that  can influence physical or virtual environments. For the avoidance of doubt, this definition specifically excludes mathematical, statistical or computational models used solely for data organisation or analytical purposes and which do not independently perform decision‑making.

1.2 “AI Output” means any and all content, data, materials, or other results generated, in whole or in part, by an Artificial Intelligence system based on the inputs, prompts, or data it receives, including without limitation text, images, audio, video, software code, analyses, summaries, recommendations, predictions, or other decisions or outputs, whether presented to a human user or consumed by another system.

1.3 “Generative AI Models” means AI, as defined in this Agreement, that is designed or used primarily to generate novel or synthetic content, including text, code, images, audio, video or other media, in response to prompts or other inputs, in a way that replicates or approximates human‑like content creation. Generative AI Models include, without limitation, large language models and other foundation or multi‑modal models that can be adapted or fine‑tuned for multiple downstream content‑generation tasks. 

2. Use of AI. Aon is entitled to use certain technology tools, including AI, in connection with providing the services and any deliverables under this Agreement, including the use of AI to process Client data subject to the terms of this Schedule and the Agreement.

3. AI Governance and Oversight. When using AI, Aon will: 

(i) Maintain an AI governance and risk management program that is designed to be in accordance with applicable AI-specific legislation and regulatory guidance (including, as applicable, the EU AI Act); and
(ii) Maintain meaningful human oversight over the design, operation and outputs of AI components used in providing the  service. 

4. Confidentiality; Third Party AI Providers. Where Aon uses AI in connection with the services, Aon shall comply with its confidentiality and data security obligations under the Agreement, including with respect to any onward transfer or processing of Client data by in relation to any third-party AI providers engaged by Aon for the purpose of providing the services.

5. AI Training and Use of Client Data. Aon will not use Client data or cause any third-party to use Client data to train any Generative AI Model. To the extent Aon trains a proprietary internal AI model, Aon will only use de-identified data.  

6. AI Outputs. To the extent any AI Output is included as part of a deliverable, the ownership and licensing provisions of the Agreement will apply, provided that the AI technology itself, and any internal Aon AI Output, generalized learnings, models, tools or methodologies derived therefrom remain owned by Aon. 

7. Client Responsibilities Regarding AI Use. To the extent Client directly generates AI Output using Aon’s AI tools, Client remains responsible for: (i) determining whether and how to use any AI Output in its business and for making any decisions based thereon; and (ii) ensuring that Client’s own use of AI Output complies with applicable laws and regulations. Subject to any restrictions in the Agreement, if Client inputs, incorporates, or otherwise uses any AI Output in connection with any Client AI system, tool, or model, Client does so at its own risk and Aon makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise, with respect to such AI Output or its use in or with any Client AI system, tool, or model.  

8. AI Identification. Upon request, Aon will identify any applicable AI tools used to perform the Agreement, which will include (i) a description of the Client data that will interact with or be consumed by the AI, (ii) a description of the functionality of the AI and (iii) the purposes for which any AI output will be used.

9. Diligence Reviews. Where an AI tool used for the performance of this Agreement is internally developed by Aon, Aon will respond upon request once per year to a diligence review of the said AI tool. Such diligence may include: (i) client-facing policies on the use of AI at Aon; (ii) information related to the AI model and AI training methodology used; (iii) data used in the build and use of the AI system, including retention period of any data processed by the AI system; (iv) bias testing methodology, where relevant; (v) hosting environment; and (vi) security measures specific to AI risks identified.

 

Revision History

Date Update Made By Archived File Link
June 2026 Document created Rob Lundin N/A

Aon's Better Being Podcast

Our Better Being podcast series, hosted by Aon Chief Wellbeing Officer Rachel Fellowes, explores wellbeing strategies and resilience. This season we cover human sustainability, kindness in the workplace, how to measure wellbeing, managing grief and more.

Aon Insights Series Asia

Expert Views on Today's Risk Capital and Human Capital Issues

Aon Insights Series Pacific

Expert Views on Today's Risk Capital and Human Capital Issues

Aon Insights Series UK

Expert Views on Today's Risk Capital and Human Capital Issues

Client Trends 2025

Better Decisions Across Interconnected Risk and People Issues.

Construction and Infrastructure

The construction industry is under pressure from interconnected risks and notable macroeconomic developments. Learn how your organization can benefit from construction insurance and risk management.

Cyber Resilience

Our Cyber Resilience collection gives you access to Aon’s latest insights on the evolving landscape of cyber threats and risk mitigation measures. Reach out to our experts to discuss how to make the right decisions to strengthen your organization’s cyber resilience.

Employee Wellbeing

Our Employee Wellbeing collection gives you access to the latest insights from Aon's human capital team. You can also reach out to the team at any time for assistance with your employee wellbeing needs.

Environmental, Social and Governance Insights

Explore Aon's latest environmental social and governance (ESG) insights.

Q4 2023 Global Insurance Market Insights

Our Global Insurance Market Insights highlight insurance market trends across pricing, capacity, underwriting, limits, deductibles and coverages.

Global Risk Management Survey

Better Decisions Across Interconnected Risk and People Issues.

Regional Results

How do the top risks on business leaders’ minds differ by region and how can these risks be mitigated? Explore the regional results to learn more.

Impact Report 2025

Explore Aon's corporate sustainability impact and strategy.

Top 10 Global Risks

Trade, technology, weather and workforce stability are the central forces in today’s risk landscape.

Industry Insights

These industry-specific articles explore the top risks, their underlying drivers and the actions leaders are taking to build resilience.

Human Capital Analytics

Our Human Capital Analytics collection gives you access to the latest insights from Aon's human capital team. Contact us to learn how Aon’s analytics capabilities helps organizations make better workforce decisions.

Human Capital Quarterly Insights Briefs

Read our collection of human capital articles that explore in depth hot topics for HR and risk professionals, including using data and analytics to measure total rewards programs, how HR and finance can better partner and the impact AI will have on the workforce.

Insights for HR

Explore our hand-picked insights for human resources professionals.

Workforce

Our Workforce Collection provides access to the latest insights from Aon’s Human Capital team on topics ranging from health and benefits, retirement and talent practices. You can reach out to our team at any time to learn how we can help address emerging workforce challenges.

Mergers and Acquisitions

Our Mergers and Acquisitions (M&A) collection gives you access to the latest insights from Aon's thought leaders to help dealmakers make better decisions. Explore our latest insights and reach out to the team at any time for assistance with transaction challenges and opportunities.

Natural Resources and Energy Transition

The challenges in adopting renewable energy are changing with technological advancements, increasing market competition and numerous financial support mechanisms. Learn how your organization can benefit from our renewables solutions. 

Navigating Volatility

How do businesses navigate their way through new forms of volatility and make decisions that protect and grow their organizations?

Parametric Insurance

Our Parametric Insurance Collection provides ways your organization can benefit from this simple, straightforward and fast-paying risk transfer solution. Reach out to learn how we can help you make better decisions to manage your catastrophe exposures and near-term volatility.

Pay Transparency and Equity

Our Pay Transparency and Equity collection gives you access to the latest insights from Aon's human capital team on topics ranging from pay equity to diversity, equity and inclusion. Contact us to learn how we can help your organization address these issues.

Property Risk Management

Forecasters are predicting an extremely active 2024 Atlantic hurricane season. Take measures to build resilience to mitigate risk for hurricane-prone properties.

Technology

Our Technology Collection provides access to the latest insights from Aon's thought leaders on navigating the evolving risks and opportunities of technology. Reach out to the team to learn how we can help you use technology to make better decisions for the future.

Trade

Our Trade Collection gives you access to the latest insights from Aon's thought leaders on navigating the evolving risks and opportunities for international business. Reach out to our team to understand how to make better decisions around macro trends and why they matter to businesses.

Transaction Solutions Global Claims Study

Better Decisions Across Interconnected Risk and People Issues.

Weather

With a changing climate, organizations in all sectors will need to protect their people and physical assets, reduce their carbon footprint, and invest in new solutions to thrive. Our Weather Collection provides you with critical insights to be prepared.

Workforce Resilience

Our Workforce Resilience collection gives you access to the latest insights from Aon's Human Capital team. You can reach out to the team at any time for questions about how we can assess gaps and help build a more resilience workforce.

More About Aon

About Aon

  • About Aon

    Our Story

    At Aon, we exist to shape decisions for the better - to protect and enrich the lives of people around the world.

  • People Women Diversity

    About Aon

    Our Values

    At Aon, our values define who we are as colleagues and are the foundation of all we do.

  • About Aon

    Leadership and Governance

    Our success is based on an unwavering commitment to personal and professional integrity, ethics, honesty and fair dealing.

About Aon