Pre-Loss
Understand our clients’ risks and business needs to ensure a highly efficient client-centric recovery service is implemented when the clients need it most. Plan how we will work with our clients and reinsurers at the point of a loss.
Claims and Client Services for Insurers
Clarity, Confidence and Specialist Support Across the Claims Lifecycle
In today’s complex risk environment, insurers need more than claims management—they need a partner who advocates for their interests and delivers specialist solutions that drive performance. Aon’s global team combines deep technical expertise with strategic insight to help insurers reduce cost, resolve claims efficiently and unlock profitable growth.
From navigating emerging risks and catastrophe events to tackling claims leakage and recovery challenges, we provide end-to-end support across the claims process. Whether you're planning ahead, managing a loss or refining your claims strategy, Aon is here to help you make better decisions and deliver better outcomes.
The Way We Work: Strategic Advocacy Insight to Help You Make Better Decisions
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Post-Loss
Execute our plan with excellence and track outcomes. Bespoke communication is delivered to clients in a format and timeframe applicable to each client. Seek our clients’ input against our delivery. Underpinned by annual surveys. Any recommendations noted and implemented.
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Claim
Compassionate response provided to our clients alongside reconfirmation of our offering. Any changes noted and implemented.
How You Can Benefit
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Client Service Expertise to Drive Stability
In a world of rapid social and economic change, we provide innovative claims solutions to support individuals, help communities recover and provide stability. Using advanced technologies to assemble and share critical claims data, we ease the collection process and minimize uncollectible balances. In addition, we ensure your technical accounting requirements are efficiently and proactively managed. -
Solving Your Complex Claims
When losses provide challenges, we provide claims advocacy solutions using our industry experience, technical expertise, strategic insight and strong global market relationships. Our claims team offers a holistic view of the claims landscape, reinforced with data and analytics, to assist you in navigating a constantly evolving claims environment. -
Better Informed with Data and Analytics
We provide clarity and confidence to make better decisions through data and analytics. This includes vast data mining capabilities across UK/European, Lloyd’s and global markets due to a single global processing system. Our bespoke client and reinsurer packs provide global executive summaries, payment performance reviews and peer benchmarking across all lines of business. Plus, we offer access to Aon’s global market intelligence and proprietary tools, including global catastrophe model developers, Impact Forecasting, to support exposure management and ReMetrica for capital modeling.
Find out more about Impact Forecasting. -
Client Connectivity
Aon’s ABConnect portal provides clients with secure access to account data 24 hours a day. Clients can view information about their contracts, claims, accounting, payments and other related documents, and detailed market analysis. Maintaining and accessing business records can be a time-consuming and administrative process in a world of information overload. The ability for clients to review their portfolio 24/7 across a secure connection is more critical than ever in today’s data-driven environment.
Drive Profitable Growth by Tackling Claims Leakage
Many insurers are also grappling with uncollected reinsurance debts, process inefficiencies that lead to leakage, and limited visibility into how their claims outcomes stack up against peers. Aon’s Specialist Claims Solutions provides end-to-end service across the claims process, including leakage diagnostics, claims administration/run-off services, debt recovery and commutations, and inwards claims handling support.
How can you improve claims performance when resources are stretched, digital transformation feels uncertain and cost leakage keeps rising?
Talent for tomorrow: As insurers navigate the loss of critical claims expertise, Aon helps build a resilient workforce through future-focused skills, AI adoption and strategic upskilling. We also support clients in shaping a compelling employee value propositions to attract and retain top talent for long-term performance.
ABConnect Provides the Ability to Review:
- Contracts: Contracts presented in an easily understandable format composed of reinsurer line-up, signing status, placement timeline and contract document repository.
- Claims and Accounting: The document repository includes ECF collateral funding, funding inventory and tracking contract experience, balances payments, billing status inquiries and FATCA.
- MarketReView®: Access to Aon’s unique proprietary portal, which provides detailed market analysis and news.
- Functionality: ABConnect is tailored to individual needs and has the capability to run bespoke claim reports, export data to Excel and PDF easily and email reports. The improved efficiency with one-click quick list reports, user guides and contact links to access support information.
24/7
Aon’s ABConnect portal provides clients with secure access to account data 24 hours a day.
Emerging Trends From a Claims Perspective
Leonora Siccardi, Chief Operating Officer of Reinsurance Solutions at Aon, provides an overview of how Aon is working to help improve claims performance and on emerging trends impacting clients from a claims perspective.
Aon UK Limited is authorised and regulated by the Financial Conduct Authority for the provision of regulated products and services in the UK. Registered in England and Wales. Registered number: 00210725. Registered Office: The Aon Centre, The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AN. Tel: 020 7623 5500. FP # 13199 has been approved until September 24th, 2027, after which time the content should not be used or distributed.
