Inpoint ClaimsMonitor®

Revolutionizing the traditional claims audit, Inpoint ClaimsMonitor® is a proprietary, web-based platform used to assess and analyze the quality of claims handling relative to best practices. Inpoint’s systematic methodology and approach provides front line and executive management with the tools and resources needed to drive continuous, measurable improvement in claim handling behaviors, and claim outcomes.

  • Assess claim handling against industry best practices and evaluate claim outcomes
  • Gain unmatched visibility into claims performance through sophisticated analytics that integrate quality assessments with operational claims data
  • Drive actions across the organization to improve financial outcomes through insightful root-cause analysis
  • Drive accountability down to the individual adjuster using objective measures including Inpoint Claims Performance Index (Inpoint CPI)

Inpoint ClaimsMonitor® provides the following features to allow insurers to improve claims quality:

  • Improve Loss Ratio Ratio — drive measurable reduction in claims loss cost improvement opportunity and improve overall loss ratio.
  • Enhance Claims Quality — enhance your claims handling quality and customer service leveraging industry best practices, and systematically calibrate your staff to best practice behavioral expectations.
  • Improve Adjuster Performance — continuously improve adjuster performance by driving best practice behavioral accountability.
  • Automate Claims Quality Management — increase efficiency by streamlining the quality improvement process through automated sampling, workflow and flexible reporting.