Online Benefits

Accessible via the web or mobile app, our online portal provides your employees with access to their specific benefit information, individualized based on their location and eligibility. Yet all employees will get the same look and feel, customized to fit your company branding and messaging. That’s what we mean when we say our portal delivers locally, yet applies globally.

• Intuitive platform with client branding improves employee experience
• Avaliable via mobile devices increases accessibility
• Lowest cost channel of communication

An online benefits portal is only part of the equation when it comes to providing your employees with benefits support. Call center support that has deep knowledge of your program, along with multiple locations to provide time-zone appropriate support, means your employees have the support they need at any time, day or night.

Employee Service Center

Customer service professionals managing phone, web chat and email interations located in Poland, India and Mexico

Empowered with tools to drive “first call resolution” and management information that results in:

• High quality interactions
• Consistent employee outcomes

Employer Support

Benefits scheme experts with local knowledge of your business that work alongside your local HR teams:

• Managing local events and projects
• Rolling out new capabilities to client’s advantage

Processing Center

Centralized administration that enables:

• Consistent processing
• Effcient file management
• Common knowledge base
• Consistent SLAs

• Management information
• Common workflow
• Tailoring for local processes and benefits

Aon knows that what works for one organization may not work for another. Even more complex, what works for one country may not work for another, even in the same organization! That’s why we have developed a tailored approach to each implementation, by client and by country. Our global project team will work with you to identify global and local needs in several key areas. More work done up-front means smoother and faster implementation at the local level, and the faster you achieve your goals.

Key Areas for your Global and Local Needs: